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[DonTom]

Has anyone seen or heard of any progress from Chargepoint on this?

I wonder if it would do any good to give CP a call on the phone?


I just now sent them a message. I will post here if and when they reply.


-Don-  Auburn, CA

[DonTom]

I received their useless canned message already (maybe a real answer tomorrow?):


Thank you for reaching out! We're tracking your request under ticket number 12092716 and we hope the following information is helpful.
https://chargepoint.force.com/customer
You can easily start a session with your ChargePoint card, using the ChargePoint mobile app, with an RFID credit card or by calling driver support at 888-758-4389. The 888 number is listed on each ChargePoint station and on the back of your ChargePoint card.


Please remember, you can always use the ChargePoint mobile app to find a station near you and start a charge. If you continue to have issues, just call us at 1-888-758-4389 and reference your ticket number. We're here for you 24/7.


Charge on,
ChargePoint Support

[ddennis669]

Yes. I got the same message.

I know I am "preaching to the choir" here, but I am leaving for Michigan, DC and Florida soon and it would be a lot easier to find a route with access to ChargePoint fast chargers.

I had some delays on an earlier trip to Phoenix when I first encountered this issue.

[DonTom]

Yes. I got the same message.

Maybe they will speed things up if every Energica owner sends them a message.


-Don-   Auburn, CA

[DonTom]

Yes. I got the same message.

I know I am "preaching to the choir" here, but I am leaving for Michigan, DC and Florida soon and it would be a lot easier to find a route with access to ChargePoint fast chargers.

I had some delays on an earlier trip to Phoenix when I first encountered this issue.

Well, at least most (all?) CP locations also have a J-1772. So if you have a few spare hours to wait, you can still use CP.


CP used to be my favorite CCS to use. They give me the least trouble. And now this.


But one very nice thing is that my Experia needs no charge stations at all between my Reno, NV home and my house here in Auburn, CA and still have around 50 miles of range left. And that is at mostly 70 MPH.


My 2020 SS9- MUST charge up on the way--either way--regardless of speed. But my favorite charge stops at the summit rest stops (Donner Summit, CA on I-80) which was a perfect halfway point, right at the very top of the hill, are BOTH down. East bound has been dead for more than a year. Half year for west bond.


I could ride to more places three years ago than I can today. More chargers today, but grouped together, the most needed ones are broken and have been broken for more than a year. And I am not counting other issues, such as no more CP and no more Harley shop charging. Those are mostly in areas that have other CCS charging within a few miles.


Such as the CCS in Fallon, NV, Hawthone, NV, Incline Village, NV.  Important locations with no other CCS--all have been down for months.


For a ride around Lake Tahoe this year, I better take my Zero SR. I can charge it at 8 KW unlike my Energica only 3 KW when I cannot find working CCS.


IMO, the Experia would have been the perfect bike if they could have squeezed a 6 KW AC charger in there.


IMO, broken CCS is a very big problem. Only one CCS station in the above three locations, all three are dead. And all have been dead for months.


-Don-  Auburn, CA

[Demoni]

Wanted to give you guys a bit of an update.

CP confirmed they are in the process of rolling out a new software version (7.5.0.22) that includes a fix to the compatibility issues with Energica.
All stations within a 25 mile radius of their Campbell California HQ should now be running the new software. They are working to roll the update out to all their stations in the next month.

YAY!

[DonTom]

Wanted to give you guys a bit of an update.

CP confirmed they are in the process of rolling out a new software version (7.5.0.22) that includes a fix to the compatibility issues with Energica.
All stations within a 25 mile radius of their Campbell California HQ should now be running the new software. They are working to roll the update out to all their stations in the next month.

YAY!

Does a person have to go to each to update the FW in the chargers? Or is it done OTA or on-line?


Kinda sounds like they have to send somebody out to each one, which is a big job.


BTW, can you explain why this one CCS charger always worked with Energica and still does? When I compared the numbers to the CP CCS that did not work, they had the exact same version numbers.


-Don-  Auburn, CA

[ddennis669]

Wanted to give you guys a bit of an update.

CP confirmed they are in the process of rolling out a new software version (7.5.0.22) that includes a fix to the compatibility issues with Energica.
All stations within a 25 mile radius of their Campbell California HQ should now be running the new software. They are working to roll the update out to all their stations in the next month.

YAY!

That is encouraging news.

[DonTom]

Wanted to give you guys a bit of an update.

CP confirmed they are in the process of rolling out a new software version (7.5.0.22) that includes a fix to the compatibility issues with Energica.
All stations within a 25 mile radius of their Campbell California HQ should now be running the new software. They are working to roll the update out to all their stations in the next month.

YAY!

I was in Grass Valley today charging my Zero DS, so I took a look at the CP CCS charger that does work with Energicas (you can see both my Energicas charging there recently on CCS).


As shown on the "About" screen:


"OEM:CPE 250


SW Version: 7.5.0.22"


So that explains that!   Grass Valley CCS must have been one of the very first ones they did. But it has always worked for me.  So I wonder how long it has had 7.5.0.22. I must have missed the short time it had the older version SW.


I wonder if the others around here are now working. I will take a ride on my SS9 to Colfax and see if it now works.




What was the number of the FW version that did NOT work with Energicas?


-Don-  Auburn, CA

[DonTom]

See my post here. The mystery is back at Grass Valley. There I said "Nevada City" by mistake (the next town).




Not that it makes a bit of difference, just a curiosity why it did work when it shouldn't have.


I will ride around on my Energica tomorrow checking other CP stations around here.


-Don-  Auburn, CA

[ddennis669]

What was the number of the FW version that did NOT work with Energicas?

-Don-  Auburn, CA

The ChargePoint CPE250 chargers in Santa Maria that would not charge for me were running
FW 7.5.0.18

Plugshare shows them as unavailable at the moment. I'll check them as soon as possible.

[Demoni]

Does a person have to go to each to update the FW in the chargers? Or is it done OTA or on-line?
BTW, can you explain why this one CCS charger always worked with Energica and still does? When I compared the numbers to the CP CCS that did not work, they had the exact same version numbers.

-Don-  Auburn, CA

All the updates are done OTA.
Not sure why that one station would work with Energica running the same firmware version as other chargers that do not work.

I wonder if the others around here are now working. I will take a ride on my SS9 to Colfax and see if it now works.
What was the number of the FW version that did NOT work with Energicas?

-Don-  Auburn, CA

I am not sure where CP is with their roll out of the update. I believe 7.5.0.18 was the first version to cause issues.
Would be interested to hear the results of your "CP world tour" test.

[DonTom]

All the updates are done OTA.
Not sure why that one station would work with Energica running the same firmware version as other chargers that do not work.

I am not sure where CP is with their roll out of the update. I believe 7.5.0.18 was the first version to cause issues.
Would be interested to hear the results of your "CP world tour" test.

If it's all done OTA, I assume it is very possible that they all have been done already. Perhaps updating 24/7.


Seeing the new version today at Grass Valley makes me think perhaps many others, if not all of them, are already done.


Strange how Grass Valley has never gave any problem to anybody. Note their "10" on Plugshare, which I normally only see with Tesla Superchargers. If all CCS was as reliable as the one in Grass Valley, that sure would fix a lot of charging issues. Nobody ever reported an issue there, not even my two Energicas when they were using the problem 0.18 FW. The only one that worked with the 7.5.0.18. Interesting, but I guess we will never know why that one worked to charge Energicas with the flakey FW version that would not work on any of the others I tried.


I will check either on two or three  CCS CPs tomorrow. If the one in Colfax does NOT work, I probably won't bother with the ride up to Cisco Grove. One reason is unless I charge there in Colfax, I may not have enough range on my 2020 SS9- to make it to Cisco Grove. They do have a J-plug, but I am not going to wait around all day charging at 3 KW. I have my Experia in Reno. But if Colfax does work, I will go to Cisco Grove for sure.


I can also check the CCS here at the Auburn Target. I have never used that one. It's too close to home to be useful to me. But I can check that one out tomorrow also.


So tomorrow, check in here for the report of the three CP CCS locations.


BTW, riding to charge stations and checking in on Plug-Share with photos is kinda a hobby of mine. Either because they are new or because they are questionable. Today, I took my Zero DS to here just to charge it up (6.4KW) to ride it back home. Nice to see charge stations out in the boonies!


I am glad to have a reason for a ride on my Energica tomorrow!


-Don-  Auburn, CA

[Motoproponent]

Your Plugshare pilgrimage is a great example of doing the lord's work Don.

you're a prince!!

[DonTom]

The ChargePoint CPE250 chargers in Santa Maria that would not charge for me were running
FW 7.5.0.18

Plugshare shows them as unavailable at the moment. I'll check them as soon as possible.

Perhaps they are unavailable because they are updating to the new FW.


-Don-  Auburn, CA