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[Valen]

I'm the (extremely) happy owner of a 22 Ribelle RS since a few months and did the last FW update.
Since then my range went from 125 miles average to ... 60 miles.

At first, i thought the bikes had to relearn the estimated range so didn't worry too much, then it was freezing cold so didn't took the bike too much and didn't bother. Now we are at 55-60°F and my range is still horrible.

Average consumption on odb is still normal so i should get usual range but i burn 1% per 0.6 miles roughly atm.

No warning light or message, no error code on self diag, no powerloss...

I ll get the bike reseted and updated again once my dealer is coming back from holidays but just in case it's not software related i trust more the experts on this forum than my dealer techie 

Any idea how i ve lost half of my battery capacity? Happened to anyone else?

Thanks in advance

[jotjotde]

That sounds not good.
Just to make sure, I understood right: You actually experienced the diminished range or is it just the range figure displayed on the screen?

Most probably that won’t help, but try the simple reset.
Ignition on, kickstand down, press both menu buttons on the left handle unit (front and back) the same time until the bike restarts.

Did you make sure it’s not related to any mechanical reasons?
Tire pressure?
Chain tension?

[Valen]

It's diminished real range not just the "guess-o-meter"

Tire pressure and chain tension didn't change and i checked that my Ribelle doesn't loose 30kg so my full battery is still here

I ll try the reset with the fingers crossed

[Valen]

Most probably that won’t help, but try the simple reset.
Ignition on, kickstand down, press both menu buttons on the left handle unit (front and back) the same time until the bike restarts.

Tried the reset and the range is still meh

Will see when the dealer is back from holidays and in the worse case the bike is still under warranty.

Will keep the forum updated just in case it happens to other

[chisquare]

Could it be that you mainly or exclusively DC fast charged your bike? When was the last AC charge to 100% with full cell balancing? Hope you find a solution fast.

[Valen]

Could it be that you mainly or exclusively DC fast charged your bike? When was the last AC charge to 100% with full cell balancing? Hope you find a solution fast.

I'm 95% AC charging at home. Charger isn't faulty either as i charge my car on it also.

When i saw the range hit, i did charge to 100% to do a cell balancing but it doesn't change anything.

[Valen]

Just a little update. Problem isn't solved yet but i wanted to highlight the CS.

My dealer is closed this week for holidays so i wasn't expecting an answer to my mail before next week.
1h after i sent my email to my dealer, he came back to me, he already had a chat with Energica Italy and they planned actions to solve my issue as fast as possible.

This kind of CS is pretty rare even on high end brands so it's worth mentionning.

In the past years, i can tell you that i've seen Ducati leaving their dealers cleaning the factory mess without responding to them until i warned them that i'm going to fill a case.
And the situation isn't a lot better with cars even when you bought a 180k EV from them.

So Kudos to Energica (for the moment) and Tendance Roadster (Paris France) for their reactivity

[ultrarnr]

What is the latest firmware you are running?

[Valen]

I'm on FW: 2834.042

Before it was FW 2834.41 and performed flawlessly

[joesedroid]

Interesting, I just got my 2023 SS9 last week and feel like I should have more range. I ride 55mph or less and while I only have 330 miles on it I do think I should get 150mile range or better. When the foot of snow melts ill be back on it to test some more.
Mine is on FW: EN.A.002616.042
In the US.
Joe

[Pard]

Interesting, I just got my 2023 SS9 last week and feel like I should have more range. I ride 55mph or less and while I only have 330 miles on it I do think I should get 150mile range or better. When the foot of snow melts ill be back on it to test some more.
Mine is on FW: EN.A.002616.042
In the US.
Joe

What range are you getting?

Is that 55 on secondary roads with uphill portions?

Do you accelerate and decelerate often during the ride?

Curious, as I am about to purchase one.

[HoodRichOG]

I have a 22 Ribelle so I can speak to range I think. Slightly over 100 is reasonable going freeway speeds.

You would get more range going slower.

[wadejesu]

Did you go to the diagnostic screen to see if it shows anything?

[Demoni]

Firmware 42 included changes to how the bike calculated the speed that is displayed on the dash.
If you did a A/B test between fw41 and fw42 riding at the same indicated speed the range would be lower on fw42. This is because you are actually riding faster, thus consuming more energy.

Do note that cold temperatures have quite a significant impact on efficiency. I have seen a 10-15% reduction riding at 50*F vs 60*F.
Also keep in mind that the battery packs temperature may not match ambient temperature in some situations. For example if the temps overnight get down to say 35*F, due to the thermal mass of the pack it might still be at 40*F even through the air temp is at 60*F.

[chisquare]

Makes perfect sense, thanks for the info on firmware version 42.