Print

Please login or register.
1 Hour 1 Day 1 Week 1 Month Forever
Login with username, password and session length

[wadejesu]

Started separate Topic on delivery, I ordered Ribelle RS on July 2nd, Received request for full payment on Dec 5th and paid it. Received notice today that delivery kit will be here in Alabama on Dec 17th and bike will be here Dec 22. Delivery will be to my residence since there is no Energica dealer with 1000 miles. 
Merry Christmas

[Oilcan]

That’s great news. I have an Experia on order. I hope they call me soon. I live in Mississippi so mine will be delivered to my house as well. Maybe I will run into you at Barber.

[DonTom]

Started separate Topic on delivery, I ordered Ribelle RS on July 2nd, Received request for full payment on Dec 5th and paid it. Received notice today that delivery kit will be here in Alabama on Dec 17th and bike will be here Dec 22. Delivery will be to my residence since there is no Energica dealer with 1000 miles. 
Merry Christmas

Did they notify you by telephone? And was that the only way you were notified?


-Don-  Reno, NV

[wadejesu]

Email

[DonTom]

Email

Who was the emnail from? Energica or your local dealer or whom?


-Don-  Reno, NV

[Oilcan]

Email

Who was the emnail from? Energica or your local dealer or whom?


-Don-  Reno, NV

I am sure the email was from Energica. In most of the country we are over 500 miles from a dealership. In that case when you configure the bike and book it you are dealing directly with Energica. We wish we had a dealer for local support but until then we will take what we can get. I will say that the communication could be better but when I reached out to Energica they did respond. Delivery of the new Experia are just beginning. Someone has to be first and it wasn’t me and I am ok with that. I would expect the preorder holders of the Experia will be getting their bike within the next six weeks or so.

[wadejesu]

All my correspondence has been through email except for the few times I talked to Tom Huff when I ordered Ribelle, Payments were via QuickBook.
I sent emails every other month to check status, got a reply within 48 hrs every time, either from Tom or Gianluca.

[wadejesu]

Welcome kit came 2 days early, maybe the bike will too. 3 keys, warranty card, owners manual, shock tool, bunch of decals and key chains.

[Oilcan]

I wonder why one key is orange and not green.

[wadejesu]

ORANGE is master key, supposed to keep it in a safe place.

[DonTom]

I wonder why one key is orange and not green.

Don't lose the orange one. Keep it in a safe place.


It's a different color for a reason. The orange can be programmed to a new key, The green is the one you should use, cannot be programmed or copied.


If you lose the orange one, the bike will have to go back to Energica to get the mobilizer replaced. And you will then get a set of two new keys. You can still use the green but will never be able to copy it.


If you lose the green, no problem. Just have new keys made from the orange.


-Don-  Auburn, CA

[wadejesu]

Bike is now in Atlanta since the 17th, 160 miles away. Transport tracking says shipment weights 1200 lbs . 

[smithy]

Transport tracking says shipment weights 1200 lbs . 

Ah...so they've put two Rebelles in by mistake..?? 

I suspect the mount/frame/box etc is quite heavy....or they've just "guesstimated" the weight.

Smithy

[Oilcan]

Wow looks like you are getting two for one.

Do you know the freight company it’s shipped on? If so you should be able to contact them.

[jotjotde]

This should be a virtual weight for billing purposes.