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Author Topic: Yammie Noob complains about Zero electric motorcycles  (Read 2573 times)

TheRan

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Re: Yammie Noob complains about Zero electric motorcycles
« Reply #30 on: July 06, 2022, 06:01:27 PM »

I wonder how many of the people that are complaining would actually be in the market for one of the higher end models, or even any Zero. They're not exactly cheap and I would imagine most people willing to spend at least $18.5k on a bike won't care too much about paying a little bit extra for some of the upgrades.
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NoMoreIdeas

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Re: Yammie Noob complains about Zero electric motorcycles
« Reply #31 on: July 06, 2022, 06:44:49 PM »

I wonder how many of the people that are complaining would actually be in the market for one of the higher end models, or even any Zero. They're not exactly cheap and I would imagine most people willing to spend at least $18.5k on a bike won't care too much about paying a little bit extra for some of the upgrades.

I am definitely one of those people, I've been waiting for Zero to iron out the bugs on the SR/F before writing a check, but instead they invested in this stunt. I don't find much use in complaining, but I can vote with my wallet (I wont buy from other manufactures doing this either). I like the SR/F and appreciate the nice L2 charging capacity (that's all I have around me), I test rode one when they first came out and loved it, but Yammienoobs video has a point. Sam made a video pointing out the same thing, and I agree with both. I mean the heated grip elements are installed, they are there, why would I pay $200 to enable them to be controlled in software when I can go buy a $30 pid controller and enable them myself? How hard is it to include reverse by default? There is no gear, just SpinMotor(backward); , and that warrants another $200? Zero has already made a profit off of the hardware, they aren't selling at a loss. Its not at 'no cost' to you, you paid for it already.

I bought my FX to dip my toes into E-motos to see if I would even like it, and it sold me. I don't think my next E-moto will be a Zero though.
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TheRan

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Re: Yammie Noob complains about Zero electric motorcycles
« Reply #32 on: July 06, 2022, 06:55:02 PM »

I wonder how many of the people that are complaining would actually be in the market for one of the higher end models, or even any Zero. They're not exactly cheap and I would imagine most people willing to spend at least $18.5k on a bike won't care too much about paying a little bit extra for some of the upgrades.

I am definitely one of those people, I've been waiting for Zero to iron out the bugs on the SR/F before writing a check, but instead they invested in this stunt. I don't find much use in complaining, but I can vote with my wallet (I wont buy from other manufactures doing this either). I like the SR/F and appreciate the nice L2 charging capacity (that's all I have around me), I test rode one when they first came out and loved it, but Yammienoobs video has a point. Sam made a video pointing out the same thing, and I agree with both. I mean the heated grip elements are installed, they are there, why would I pay $200 to enable them to be controlled in software when I can go buy a $30 pid controller and enable them myself? How hard is it to include reverse by default? There is no gear, just SpinMotor(backward); , and that warrants another $200? Zero has already made a profit off of the hardware, they aren't selling at a loss. Its not at 'no cost' to you, you paid for it already.

I bought my FX to dip my toes into E-motos to see if I would even like it, and it sold me. I don't think my next E-moto will be a Zero though.
So if the heated grips weren't installed from the factory, would you pay $200 to have them installed? The reverse gear and on dash navigation are understandable complaints, they don't require any additional hardware and should be on the bike from the factory especially in this price range. However if I had that sort of money to spend on a bike I really wouldn't care about paying another $400 to have those features, we're talking at most like 2% of the total cost. Maybe it's just me.
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Richard230

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Re: Yammie Noob complains about Zero electric motorcycles
« Reply #33 on: July 06, 2022, 07:53:14 PM »

I think of all of the "upgrades" available the one that has me scratching my head is the option that allows you to tap more of the battery pack's capacity. With "range anxiety" being a big thing with most new EV buyers you would think that advertising the capacity of a larger battery on the base models, would get Zero more sales than telling their customers that it is available if you pay more in the future to use that capacity.  ???

I can understand the financial logic for Zero of the higher price to dig deeper into the battery pack, but if doing so will decrease the life or reliability of the battery without letting the owner know that might happen (most likely after the 5-year battery warranty has expired), that would be a "scam". I wonder how many people would pay extra to unlock that additional capacity if they knew that doing so would impact the life of the most expensive part of the bike?  And once the word gets around, would that decrease the resale value of that upgraded Zero? 

This business of upgrading a Zero by paying more to unlock features installed in the bike continues to rub me the wrong way - as a motorcycle enthusiast who has been buying motorcycles for the past 60 years. One thing Zero and other EV manufacturers need to remember is that there is no vehicle customer base more conservative than motorcycle enthusiasts - or at least that is the way it has always been up until now. Has anything changed?  Not in my experience during my visits to Alice's Restaurant and talking to the motorcycle owners that hang out there on Sundays. They really don't seem to have much interest in EVs. It has been several years since I have seen an electric motorcycle parked at Alice's Restaurant, where I go for breakfast every Sunday. The people buying new motorcycles that I see at that hangout are buying large-capacity BMW and KTM ICE bikes, not EVs, for similar money. And many more seem to prefer to remove their mufflers so that they can make as much noise as possible - something that you can't do when you own electric.
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Richard's motorcycle collection:  2018 16.6 kWh Zero S, 2020 KTM 390 Duke, 2002 Yamaha FZ1 (FZS1000N) and a 1978 Honda Kick 'N Go Senior.

NoMoreIdeas

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Re: Yammie Noob complains about Zero electric motorcycles
« Reply #34 on: July 06, 2022, 09:02:57 PM »

So if the heated grips weren't installed from the factory, would you pay $200 to have them installed? The reverse gear and on dash navigation are understandable complaints, they don't require any additional hardware and should be on the bike from the factory especially in this price range. However if I had that sort of money to spend on a bike I really wouldn't care about paying another $400 to have those features, we're talking at most like 2% of the total cost. Maybe it's just me.

Yeah, $200 isn't much more than aftermarket ones, and as long as they worked well I'd rather stick with factory installed ones.

The whole thing just rubs me the wrong way. Imagine going to the store and buying a $5 box of lucky charms cereal, and you only get half of the marshmallows. But.. you can download an app and pay $2 to unlock a box at the bottom that gives you 'extra' marshmallows... then think how ridiculous that sounds.
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mistasam

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Re: Yammie Noob complains about Zero electric motorcycles
« Reply #35 on: July 06, 2022, 09:03:58 PM »

Someone brought up how Zero could save money importing these bikes to the UK and Europe (a big market for them). Instead of paying tax on a $27k bike, they're only paying tax on ~$20k, and nobody has to know about the upgrades. It's smart. Zero makes an even bigger profit.
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Richard230

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Re: Yammie Noob complains about Zero electric motorcycles
« Reply #36 on: July 06, 2022, 09:29:29 PM »

Someone brought up how Zero could save money importing these bikes to the UK and Europe (a big market for them). Instead of paying tax on a $27k bike, they're only paying tax on ~$20k, and nobody has to know about the upgrades. It's smart. Zero makes an even bigger profit.

That is something to think about. But I wouldn't be surprised if in California you got hit with a 10% state and local sales tax when you bought the after-sales options.
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Richard's motorcycle collection:  2018 16.6 kWh Zero S, 2020 KTM 390 Duke, 2002 Yamaha FZ1 (FZS1000N) and a 1978 Honda Kick 'N Go Senior.

flynnstig82r

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Re: Yammie Noob complains about Zero electric motorcycles
« Reply #37 on: July 06, 2022, 10:17:21 PM »

I think of all of the "upgrades" available the one that has me scratching my head is the option that allows you to tap more of the battery pack's capacity. With "range anxiety" being a big thing with most new EV buyers you would think that advertising the capacity of a larger battery on the base models, would get Zero more sales than telling their customers that it is available if you pay more in the future to use that capacity.  ???

I can understand the financial logic for Zero of the higher price to dig deeper into the battery pack, but if doing so will decrease the life or reliability of the battery without letting the owner know that might happen (most likely after the 5-year battery warranty has expired), that would be a "scam". I wonder how many people would pay extra to unlock that additional capacity if they knew that doing so would impact the life of the most expensive part of the bike?  And once the word gets around, would that decrease the resale value of that upgraded Zero? 
Agreed. I was just presenting the other side, not saying I necessarily agreed that it's the right strategy. The $200 reverse is the most glaring cash grab, in my mind. I read somewhere a while ago that these upgrades will not transfer to a second-hand buyer and will revert once a new person's Zero app gets connected to the bike. So not only will a new buyer have a battery with higher degradation, but they won't even be able to use the extra capacity unless they shell out another $2,200. So Zero has now reaped $4,400 on a single bike and all they had to do was send a couple of signals: Nice work if you can get it! If that means that the app has to phone home and communicate with the bike, though, I'm expecting these upgrades to intermittently turn themselves off given Zero's recent track record on software and firmware (like the recent incident where SR/F's were downgrading themselves to SR specs). People are already chagrined enough about these upgrades, but when people shell out of them and then they don't consistently work, it's going to result in a lot of sales for Livewire and Energica down the road.

Quote
This business of upgrading a Zero by paying more to unlock features installed in the bike continues to rub me the wrong way - as a motorcycle enthusiast who has been buying motorcycles for the past 60 years. One thing Zero and other EV manufacturers need to remember is that there is no vehicle customer base more conservative than motorcycle enthusiasts - or at least that is the way it has always been up until now. Has anything changed?  Not in my experience during my visits to Alice's Restaurant and talking to the motorcycle owners that hang out there on Sundays. They really don't seem to have much interest in EVs. It has been several years since I have seen an electric motorcycle parked at Alice's Restaurant, where I go for breakfast every Sunday. The people buying new motorcycles that I see at that hangout are buying large-capacity BMW and KTM ICE bikes, not EVs, for similar money. And many more seem to prefer to remove their mufflers so that they can make as much noise as possible - something that you can't do when you own electric.
We're still in the early-adopter phase. The Experia looks amazing, but it still doesn't have semi-active suspension and many of the other desireable features of the similarly-priced Multistrada V4, and most non-enthusiasts will be turned off by the 40-min charge times. That means a few more years until the average gas bike buyer in that segment would even start to consider one, and then it's a slow build of mindshare and a slow trickle of super-fast charging and high range making their way down the price stack.

Most of the current die-hards will age out of riding before they buy electric, but e-moto's do attract people who never would have been interested in gas bikes. When I got my M1, I had no interest in ever riding or owning a gas bike, but I ended up owning a few of them because I got addicted to riding and I couldn't afford an electric. There's something about the extreme riding efficiency and ability to beat traffic that makes some people consider an electric two-wheeler who never would have had any interest in the culture of motorcycling.

By 2030, most new cars will be EV's, and anyone buying a gas machine is going to be paying similar money for something that is less powerful, has much higher fuel and operating costs, and is considered old-fashioned. Motorcycles, though, seem to be about 8-10 years behind cars given the increased difficulties of weight, available space, and handling sensitivity. Not to mention the smaller economies of scale in the e-moto industry. I do think that certain e-motorcycles will be among the top selling models by 2030, and in certain segments a company might start to sell more of an electric version than a comparable gas version, but I don't expect the majority of bikes sold to be electric until 2035 at the earliest.
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2012 Yamaha FZ6R

T.S. Zarathustra

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Re: Yammie Noob complains about Zero electric motorcycles
« Reply #38 on: July 06, 2022, 10:26:05 PM »


Wow, that was spot on  ;D I'm not a YammieNoob fan either but they made great points and presented it really well. Why anybody would buy a Zero now is beyond me.
Is it just the SR/F and SR/S where they do that?

I don't have a problem with them doing such. It saves us the hassle of installation when we only need a download to get something to work.

For an example, I added heated grips to my Harley. Not only did it cost me a few hundred bucks or so, it took about a day of my time. It sure would have been nice if I only needed to pay for a download and could do something else as it is being downloaded and installed.

Zero is not in business to lose money. They do whatever they can to keep the prices reasonable. Make all the bikes exactly the same and then simply sell us the software. As Tesla started doing, yet remains to be the car with the highest customer satisfaction of ALL cars in the USA--even ICE.


"Tesla has the most loyal customers of any car company with an overall satisfaction rating of 90%. "

-Don-  Reno, NV

You already paid for the installed heated grips. They don't work unless you pay more.

Zero is off my list. Now I'm waiting for the Japanese to get into the game.

Let's say you've purchased the heated grips software option. It works nicely. You take your bike to the dealer in nice weather. Couple of months later you notice your grips aren't working. After long time you find out that the dealer installed an update that made the grips nonfunctional. What do you do?
« Last Edit: July 06, 2022, 10:42:37 PM by T.S. Zarathustra »
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Fred

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Re: Yammie Noob complains about Zero electric motorcycles
« Reply #39 on: July 06, 2022, 10:40:32 PM »

I really don't get why people complain about the fact that hardware they haven't paid for is installed but not activated - with the notable exception the extra weight of unused batteries. Just worry about what you pay for and what you get. How a manufacturer goes about delivering this is not your concern. You have not been ripped off. Using licences for activation is a perfectly sensible way of doing things. If Zero determine that it's easier/cheaper to physically install heated grips on all bike than it is to manage different versions on the production line, then everyone can win. Plus, also consider the fact that a dealer can have a bike in their showroom that is both the Standard or the Premium until a customer walk in and decides what they want to buy. No need to ship 2 bikes across the world and keep extra stock. If you want feature X later then it costs $Y - rather than $Y plus a trip to the dealer who takes a month to book it into the workshop and then keeps your bike for a few days.

If you don't think what you're getting for your money is good value then that's fine. Fair enough. But don't get worked up over how that purchase is delivered to you.
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princec

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Re: Yammie Noob complains about Zero electric motorcycles
« Reply #40 on: July 06, 2022, 10:41:02 PM »

There's no way I'd buy another Zero at this point. They have utterly priced themselves out of the market on the base prices alone. My next EV will be a LW or Energica, unless Triumph or BMW come up with something first.

Cas :)
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princec

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Re: Yammie Noob complains about Zero electric motorcycles
« Reply #41 on: July 06, 2022, 10:43:19 PM »

If you don't think what you're getting for your money is good value then that's fine. Fair enough. But don't get worked up over how that purchase is delivered to you.
The problem is this:

Zero should have been concentrating on lowering prices and increasing sales and market share. One would have hoped this Cypher store wheeze was an attempt to sell bikes cheaper. But no, somehow they've only got more expensive but without a significant material change in specification, and have less features than the competition have installed by default.

Cas :)
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T.S. Zarathustra

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Re: Yammie Noob complains about Zero electric motorcycles
« Reply #42 on: July 06, 2022, 10:46:37 PM »

I really don't get why people complain about the fact that hardware they haven't paid for is installed but not activated - with the notable exception the extra weight of unused batteries. Just worry about what you pay for and what you get. How a manufacturer goes about delivering this is not your concern. You have not been ripped off. Using licences for activation is a perfectly sensible way of doing things. If Zero determine that it's easier/cheaper to physically install heated grips on all bike than it is to manage different versions on the production line, then everyone can win. Plus, also consider the fact that a dealer can have a bike in their showroom that is both the Standard or the Premium until a customer walk in and decides what they want to buy. No need to ship 2 bikes across the world and keep extra stock. If you want feature X later then it costs $Y - rather than $Y plus a trip to the dealer who takes a month to book it into the workshop and then keeps your bike for a few days.

If you don't think what you're getting for your money is good value then that's fine. Fair enough. But don't get worked up over how that purchase is delivered to you.

If the hardware is installed you have paid for it. Removing extra hardware at point of manufacture would reduce the cost of making the bike.
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shayan

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Re: Yammie Noob complains about Zero electric motorcycles
« Reply #43 on: July 06, 2022, 11:31:25 PM »

For the argument that "we already paid for it", here is something to consider. The 2022 SR/F standard is $20,095 and the previous SR/F's were $18,995 so an increase in $1,100. This difference cannot pay for all the extra hardware on the bike right? This includes:

locked 2.9kWh
locked 3.6kW charging
locked heated grips
locked nav and reverse

The increase in $1.1k probably is mostly inflation + other general increase in parts costs (maybe new cells cost more?).

if the argument is that we already paid for this, the 2019-2021 FST bikes were a rip off then? (as they had none of these hardware pre installed).
And we had to pay dealer install fee to get these installed post purchase too.
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-Shayan

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NoMoreIdeas

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Re: Yammie Noob complains about Zero electric motorcycles
« Reply #44 on: July 07, 2022, 12:58:30 AM »

For the argument that "we already paid for it", here is something to consider. The 2022 SR/F standard is $20,095 and the previous SR/F's were $18,995 so an increase in $1,100. This difference cannot pay for all the extra hardware on the bike right? This includes:

locked 2.9kWh
locked 3.6kW charging
locked heated grips
locked nav and reverse

The increase in $1.1k probably is mostly inflation + other general increase in parts costs (maybe new cells cost more?).

if the argument is that we already paid for this, the 2019-2021 FST bikes were a rip off then? (as they had none of these hardware pre installed).
And we had to pay dealer install fee to get these installed post purchase too.

Well another way to look at it is you are spending $1,100 more for the same bike, except its now heavier. That extra 3kw charger sets you back $1500 to unlock, so a $2600 premium over the previous year but keep in mind you can buy that charger at retail for $1700 for a 2020-2021 bike. Squeeze the profit margin for the charger on the front end and maybe it will pay off big on the back end. You still payed for it, you're just paying more to use it now.

Those heated grips are a ~$40 cost to them, nav is a built in feature to that off the shelf display they have, and reverse has nothing to do with hardware and is just changing the direction of the motor and modified throttle map in software. But that's a good way to get another $600 from the consumer.
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