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Author Topic: Dead Zero For Sale  (Read 1444 times)

kasmtk

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Dead Zero For Sale
« on: June 19, 2022, 02:24:31 PM »

Finally after many months of despair regarding my DSR 2016 with only 4600miles

Bike is in N Germany

Faulty bike for sale Spares or repair - Project

The story why:-

The bike is out of warranty I fully understand, however-
Intermittent problems with it from lights failing and charging inconsistencies, dealer in the UK saying they found a fault and corrected (suspect the intermittent problem was on a ‘ok’ moment) resulting in while in Portugal the bike suddenly stopped, no power at all, just dead.
 (luckily for me in a car park- otherwise, on the road , I dread to think what might have happened) finding a dealer with knowledge of diagnostics is like finding hen’s teeth support from Zero - (or lack of from the manufacturer Zero) no replies from them- go to a dealer- With respect to the dealers I contacted most were very helpful but had very limited knowledge of any diagnostic other than plug the OBD in and see which, as I had to explain, only works if there is power from the battery. I searched for a dealer from forums and remembered L Otten who manufactures fast chargers for Zeros so I contacted them to arrange for diagnostic as I was in Portugal I shipped it to him  in N Germany.

He originally offered to diagnose for a fixed price to determine the faults while contacting Zero, which I understand he has a good relationship with.
The first diagnosis was the battery pack output is okay with 80% charge
The MBB is faulty and probably the DC-DC . Negotiations with Zero he eventually received the two units which on connecting found that the bike still did not work, a further fault was found in the battery pack itself meaning there seems to be a fault in the battery pack itself. There is trapped badly routed cables.
Investigating further apparently with Zero it was discovered the wiring inside the sealed pack was damaged by testing the varying output voltages from the ribbon cabling.

The dealer tells me that Zero is not responsible for the battery despite an apparent manufacturing fault and they would gladly sell me a new battery for 7k plus the two modules at approximately 500 each
The battery pack is faulty which blew the MBB and DC-DC after many intermittent problems probably related to the battery pack spiking as internal wiring to the low DC output was faulty. Electronic components do require voltage stability.

A lot of rhetoric have been rallied around regarding ‘new’ technology and therefore excuses poor and deficient quality control

At least in my case a low mileage vehicle although out of warranty with a fault possibly known by the manufacturer - be careful what you buy and from whom-

My background- former Electronic Technician M.O.D. Uk
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DSR 2016
Outlander PHEV

DerKrawallkeks

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Re: Dead Zero For Sale
« Reply #1 on: June 19, 2022, 06:36:46 PM »

Hey,
Very sorry to hear all that. What's the price? You could post this in the selling section. Where are you located?

Best regards from Stuttgart!
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princec

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Re: Dead Zero For Sale
« Reply #2 on: June 19, 2022, 11:50:30 PM »

The dealer tells me that Zero is not responsible for the battery despite an apparent manufacturing fault and they would gladly sell me a new battery for 7k plus the two modules at approximately 500 each
Uh... I do believe that according to your statutory rights that Zero are in fact liable if it can be shown that it was a manufacturing defect from new, whether it's in warranty or not.

Cas :)
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kasmtk

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Re: Dead Zero For Sale
« Reply #3 on: June 20, 2022, 09:58:34 AM »

How do I prove the defect without an independent engineer?
A visual inspection shows crushed cable according to Mr. Otten , without disassembling the pack  to show the faulty cable routing and subsequent damage.
I’m travelling in the North of Germany at the moment the price is above 4K if anyone is interested- new tyres spare belt
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jotjotde

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Re: Dead Zero For Sale
« Reply #4 on: June 21, 2022, 01:47:43 PM »

Hi!

I am sad to read about your troubles!
So your bike is currently at Otten in Meppen?

Maybe you already know this, but there appears to be a Netherland-based company specialised in re-working batteries.
Here is the link:
https://kwsseuren.de/akku-reparatur-der-fahrradbatterie/zero.html
According to the website you even get a 2 year warranty on batteries re-worked by them.

Best wishes,
Jürgen
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kasmtk

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Re: Dead Zero For Sale
« Reply #5 on: June 21, 2022, 01:51:40 PM »

Hi Jürgen,
Thanks I have contacted them and although their pricing is better than a new Akku I am not sure I can afford it as I need a new Mbb and DC-DC as well at around €900
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DerKrawallkeks

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Re: Dead Zero For Sale
« Reply #6 on: June 21, 2022, 07:09:22 PM »

Hey, I wrote you a message, cause I would like to buy your spare belt (I'm in Germany as well). Don't know if you read my message:)
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aquaplanning

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Re: Dead Zero For Sale
« Reply #7 on: July 12, 2022, 02:41:33 AM »

Hi!

I am sad to read about your troubles!
So your bike is currently at Otten in Meppen?

Maybe you already know this, but there appears to be a Netherland-based company specialised in re-working batteries.
Here is the link:
https://kwsseuren.de/akku-reparatur-der-fahrradbatterie/zero.html
According to the website you even get a 2 year warranty on batteries re-worked by them.

Best wishes,
Jürgen

Interesting that they rebuilt the battery with 18650 cells. Will remember that.

Kasmtk: sorry to hear about your troubles. Wouldn't it make sense to find a damaged bike? That seems to happen quite often.
But I can understand the feeling that you want the bike gone, I'm getting close to that point too, but I'm to Dutch do take the loss :-) .

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kasmtk

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Re: Dead Zero For Sale
« Reply #8 on: July 12, 2022, 11:59:12 PM »

Hi,
Yes I looked into KWS and their prices seem good with the 2year warranty- need a dc- dc and an mbb to adding to the cost though- can’t really invest so much.
Maybe a solar project for later and sell the bike parts, battery would work with a management system.
If I could find a damaged bike with the battery intact i would be interested
Suggestions welcome,
Thanks
Kevin
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grmarks

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Re: Dead Zero For Sale
« Reply #9 on: October 10, 2022, 08:51:34 AM »

So much for 546,000 km (2015 SR) from the battery as specified on stats sheet. Yours would be more.
« Last Edit: October 10, 2022, 08:53:05 AM by grmarks »
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kasmtk

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Re: Dead Zero For Sale
« Reply #10 on: October 10, 2022, 01:53:42 PM »

If only!
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Tony_

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Re: Dead Zero For Sale
« Reply #11 on: October 10, 2022, 05:48:23 PM »

Seems the best way to own a Zero is to sell it just before the warranty expires, because it really needs a lot of expensive service.
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kasmtk

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Re: Dead Zero For Sale
« Reply #12 on: October 10, 2022, 06:20:12 PM »

Indeed, short warranty and slow supply with poor customer service. Doesn’t give confidence or ‘eco friendly’ 😐
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centra12

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Re: Dead Zero For Sale
« Reply #13 on: October 19, 2022, 10:21:31 PM »

I had already experienced such a tale of woe with my Zero.
The saying "China scrap no thanks" has now changed to "Zero scrap a thank you".

Am now electric with BMW on the road since 18000 miles not a defect or diplay disco   ;D
« Last Edit: October 19, 2022, 10:23:11 PM by centra12 »
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