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[idle]

My bike has been in the shop for going on 8 months now, worse of all it has been sitting at a low state of charge while zero doesn't have any techs available? At this point I've been so patient dare I feel I am owed a new bike outright? Probably not, but I have a feeling once this issue is fixed, the battery will die next.

The issue started when the bike stopped charging, it's a 2016 DSR. Took it to the shop and Zero outright claimed we should replace the charger - which I paid to do.

Then came the controller .. a new harness .. another controller .. ignition switch .. ongoing issues as time drags along while my battery sits at a low state of charge.

My greatest frustration is that Zero will diagnose these problems through a process of elimination, whereby I have to buy ALL the parts in each step:

I bought a charger because they told me to, the issue persisted but I was told the charger NEEDED replacing anyways. I bought a new controller - they told me to, the issue remained exactly the same, and I was still informed that I NEEDED to have replaced the controller anyways. How they determined all these parts were toasted is beyond me, well it's an outright lie if I'm reading into the situation.

After months of not hearing anything back, I get a call from the mech saying that Zero claims it was basically my fault that I didn't want to buy a new switch - so I had to BUY ANOTHER, BRAND NEW, 2ND CONTROLLER to install AFTER a new ignition switch. Fine. It was my fault. I was given no other details and I have no other option to get the bike working than to continue hashing out $ while they diagnose by making me pay for basically a new bike head to toe.

I am fully convinced that I am buying parts for no reason because they refuse to, or lack the resource, to properly diagnose the problem. My original thread is at https://www.electricmotorcycleforum.com/boards/index.php?topic=11374.msg107084#msg107084

Absolute nightmare money pit. I did tell the mech to discuss my concerns about the low battery charge state as this drags on with Zero, somehow I feel I'm SOL. Without proper resource behind fixing problems I really fell like the company is on a path to an eventual downfall.

To think I used to be the one here saying "there are a lot of good experiences that go untold with Zero's, you just hear about the bad ones more" hah

[MVetter]

nooooooooooooooooooooooooooo did none of your two hundred and eight thousand tik tok followers have a viable solution?

what hath society wrought

[idle]

250k now  I’m marcus.held if interested but no, I see what you’re saying but why is my only opinion to go to social media? Peoples issues get fixed all the time that way because sometimes it’s easier to avoid bad press.

Mind you I still to this day name drop and talk highly of the brand, but I really can’t stand this way of diagnosing problems and serving me nothing as a happy customer when the thing worked.

[DerKrawallkeks]

It is beneficial for the bike to be at low SOC. The lower the SOC, the less aging your cells will have. I would be worried if it was at high SOC for 8 months, cause that's unnecessary.

If they let it drop below 0 that's another story, but that's their problem then.

Also, for a few months this one time it does not really matter what your SOC is. Even if it was fully charged, that's not gonna do significant aging on your battery. Keep in mind many people kept their batteries fully charged for many years/winters, as recommended by Zero a long time ago.

So what I am trying to say is don't worry.

[wavelet]

Where are you located? No consumer protection laws? In your place I would have long since filed a complaint to the national/state/provincial authority, or if there isn't any such, to the dealership association (over here they're pretty good at self-policing).

In many jurisdictions, a service shop is required to guarantee any work they do (unrelated to warranty); IIRC in several US states it's 30 days, in my jurisdiction it's  a minimum of 3 months. If a repair you paid for didn't work (presumably the case if the bike remained in the shop afterwards), the shop needs to do it over. That also means that they have to bear the cost for any un-necessarily replaced parts.

Post-warranty, AFAIK Zero isn't really a party to this -- the shop is the entity contracting to do the repair, and whatever means they choose to do so is on them (including using Zero as a definitive consultant) .

[Skidz]

I had a similar incident with my DSR. Brought it in to have it valued for sale, and the Zero-shop wanted to make a battery assessment so they let Zero remotely check the bike. Zero said the firmware version was too low for an assessment (wut) so they let the shop update the MBB. After the update the MBB couldn't connect to the battery anymore because the BMS firmware was too old for the MBB to recognize it. They had to replace the BMS, making a 3 hour assessment into a 14 days repair. They tried to make me pay for it because I didn't have the latest updates but I protested (To say the least), I did not ask for a firmware update and even if I did, they fumbled it up. In the end didn't pay a dime, the shop shared the burden with Zero apparently.