Here is a photo of the left side. Then also posted is the right side with the battery holding bar removed. You can see the front battery is flipped and the part you are thinking is a crack is on the top.
$3000 is an awesome price for the bike assuming both batteries are working. But I am not sure just reading the charge % is enough. At a minimum, they should be able to scroll through the display menu and show the range. At 97%, it should be in the 70+ mile reading.
When I bought my 2017 one battery wasn't working due to a bad BMS (battery management system) board in one of the batteries. Because the battery was within the 5 year warranty, Zero replaced the BMS for free. IIRC, the charge % still read up to 100% even though only 1 battery was working.
Thanks for those (much better) pictures- those pieces are actually cracked on this bike- like the plastic is loose. Doesn't seem to be the battery itself, as far as I can tell, just the housing, but I'm still worried that it might make the unit less fully sealed and lead to moisture vulnerability, etc.
Apparently the lady took the bike to AF1 Racing and they wouldn't buy it for that reason, but I think it may have just been dealer conservatism- yes, the pieces aren't perfect and could likely use replacement, but it seems like it may be largely cosmetic/harmless.
Forgot to take pictures yesterday, just asked the owner to send some along.