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Author Topic: Demo bike laws about warranty in the USA  (Read 1226 times)

NEW2elec

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Re: Demo bike laws about warranty in the USA
« Reply #30 on: May 03, 2021, 06:48:37 PM »

So, what is the conclusion here gentlemen?

The OP stated the dealership told him it was a demo and he wouldn't get the full warranty.
He did get $4k off MSRP on a bike that had been there about a year.
He questioned if that was right and contacted Zero, who has the final say, and they confirmed what the dealer said about the warranty.
The bike lost the warranty time that it sat at the dealer being available for test rides.

What I get is:
A:  The dealer didn't do a good job encouraging people to go on test rides with the bike.  That is key to selling electric motorcycles to    show the feel and torque over a cheaper gas bike sitting next to it.
B:  The owner is "implying" that even he didn't take the bike for a test ride since he says it only had one mile on it.  Doesn't seem right for buying an expensive and totally new type of motorcycle, but maybe.
C:  The discount is worth far more than one extra year of warranty but the OP feels cheated or wronged in some way and is seeking "laws" to try to get the lost warranty time back.  If that isn't the case then, what is the point of the thread?         
     

Zero sets the rules for it's warranty coverage, and they are what they are.  Energica only gives a 3 year warranty on their batteries instead of Zero's five.  No laws forcing more or less time it is just a perk to encourage the sell and confidence in the brand.
At the end of the day the warranty is only as good as the company giving it.  When Alta went under those warranties were void.

The only way someone could have recourse regarding if a bike were a demo or not would be if someone thought they were getting a brand new bike and finding out, somehow maybe shipped sight unseen, that it was a demo with a few hundred miles on it and no discount given.  Then a case could be made that the buyer didn't get what they paid for.
That's not the case here.  He was told it had less warranty, that was confirmed by the company, and he got a big discount worth more than the warranty time.

What more is there?
« Last Edit: May 03, 2021, 06:53:02 PM by NEW2elec »
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JaimeC

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Re: Demo bike laws about warranty in the USA
« Reply #31 on: May 03, 2021, 08:17:06 PM »

I think you summed it up pretty succinctly.
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Flybuddy

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Re: Demo bike laws about warranty in the USA
« Reply #32 on: May 06, 2021, 12:30:30 AM »

Interesting thread. I had read this yesterday. Just got back from a dealer visit, I was interested in an S, but they only had an SRS and SRF. Was told if I didn't want to wait I could have one of those and they were demo bikes (also for sale at MSRP only with no discount). I questioned if there would be a reduced warranty. They said no and that they had never heard of that. Got impression not overly experienced in selling Zeros. Bad news was that they wanted MSRP if I ordered an S along with about $1500 in shipping and fees. Between that and taxes it's over a 20% bump in price.
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JaimeC

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Re: Demo bike laws about warranty in the USA
« Reply #33 on: May 06, 2021, 02:49:11 AM »

Interesting thread. I had read this yesterday. Just got back from a dealer visit, I was interested in an S, but they only had an SRS and SRF. Was told if I didn't want to wait I could have one of those and they were demo bikes (also for sale at MSRP only with no discount). I questioned if there would be a reduced warranty. They said no and that they had never heard of that. Got impression not overly experienced in selling Zeros. Bad news was that they wanted MSRP if I ordered an S along with about $1500 in shipping and fees. Between that and taxes it's over a 20% bump in price.

Sometimes sales people are a dealership's worst enemy.  They want their commission and they don't care how much they need to lie in order to get it...
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Richard230

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Re: Demo bike laws about warranty in the USA
« Reply #34 on: May 06, 2021, 03:28:36 AM »

Interesting thread. I had read this yesterday. Just got back from a dealer visit, I was interested in an S, but they only had an SRS and SRF. Was told if I didn't want to wait I could have one of those and they were demo bikes (also for sale at MSRP only with no discount). I questioned if there would be a reduced warranty. They said no and that they had never heard of that. Got impression not overly experienced in selling Zeros. Bad news was that they wanted MSRP if I ordered an S along with about $1500 in shipping and fees. Between that and taxes it's over a 20% bump in price.

I have bought three Zeros over the years and none of them required paying shipping or setup fees (or "extra dealer profit", either). Just state and local sales taxes (at 9% of the sale price) and a couple of hundred dollars for registration fees. All three bikes were new and sold at MSRP.
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Richard's motorcycle collection:  2018 16.6 kWh Zero S, 2020 KTM 390 Duke, 2002 Yamaha FZ1 (FZS1000N) and a 1978 Honda Kick 'N Go Senior.

Flybuddy

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Re: Demo bike laws about warranty in the USA
« Reply #35 on: May 06, 2021, 04:31:21 AM »

Interesting thread. I had read this yesterday. Just got back from a dealer visit, I was interested in an S, but they only had an SRS and SRF. Was told if I didn't want to wait I could have one of those and they were demo bikes (also for sale at MSRP only with no discount). I questioned if there would be a reduced warranty. They said no and that they had never heard of that. Got impression not overly experienced in selling Zeros. Bad news was that they wanted MSRP if I ordered an S along with about $1500 in shipping and fees. Between that and taxes it's over a 20% bump in price.
I have bought three Zeros over the years and none of them required paying shipping or setup fees (or "extra dealer profit", either). Just state and local sales taxes (at 9% of the sale price) and a couple of hundred dollars for registration fees. All three bikes were new and sold at MSRP.

Thx, I’ll check for other dealers
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