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[Craig]

I was responding to your comment about showroom bike and ordering a new one just for you.
They didn’t explain THAT to me. 

[NEW2elec]

The old post I quoted from you showed you knew the warranty was less when you bought the bike and you were still happy because you got $4000 off of MSRP.

If you had to pay to have anything replaced on the bike short of the full battery it will cost less than $4000.

It is disingenuous for you to start a thread now acting like you've been lied to and ripped off and want to sue.

If the dealer took the bike back minus the mileage and you had to return the EV credit you got for buying a new EV.  Would you then turn around and order a new bike to get the full 2/5 warranty at full MSRP?  You could get the credit again after you registered the next bike but you'd be unwise to do such a thing.

Of course they won't give you that option but that's how ridiculous it would be to make you whole.

[Craig]

The old post I quoted from you showed you knew the warranty was less when you bought the bike and you were still happy because you got $4000 off of MSRP.

If you had to pay to have anything replaced on the bike short of the full battery it will cost less than $4000.

It is disingenuous for you to start a thread now acting like you've been lied to and ripped off and want to sue.

If the dealer took the bike back minus the mileage and you had to return the EV credit you got for buying a new EV.  Would you then turn around and order a new bike to get the full 2/5 warranty at full MSRP?  You could get the credit again after you registered the next bike but you'd be unwise to do such a thing.

Of course they won't give you that option but that's how ridiculous it would be to make you whole.

People must love you around here Dude. I never said I was lied to and ripped off. What are you talking about

I don’t understand the demonstration bike deal and I am trying to understand it. I have learned some good info here. You have a lot of post and that’s cool. You should try being a little nicer.

[Craig]

I think I have been pretty clear on the issue I have with this. Just to recap......

I love the bike.
I got a great price.
The dealership explained everything about the warranty to me but they sprung it on me the last minute which almost killed the deal.
The motorcycle was not advertised as a Demo although it was advertised ‘On Sale’
I didn’t receive anything in writing about my specific warranty but I have learned how to find the exact date in this thread.
My title states the bike as new with one mile on the odometer.

Other things I have learned in this thread.....
All showroom bikes are demos
Zero May be the only manufacturer that does this ?
If you want a “new” bike you have to order it

[NEW2elec]

Craig, this is what I wrote to you and Cas aka Princec in his thread "Finally took the plunge"

"Congrats to both of you new EV riders.  They aren't perfect but they do what most people want to do, so well, it's a blast to ride."

I am a nice person.  But if you think people on here can't figure out what your trying to do and what your complaining about when your starting a thread asking about "what are the laws" your mistaken.
You don't have to type every letter of every word out to show your meaning.

The warranty policy is what it is.  I've posted a few times I didn't like it or agree with it, if that makes you feel better.
It happened as this tread shows because some dealers abused the warranty policy.

So last time, you got a good deal.  You have posted on a public forum that you knew you weren't getting the full warranty and that you were still happy with the deal.  You have no case against the dealer or Zero.  It's Zero's warranty and their written policy explains what you get when it's new or a demo and what they consider a demo.

No hard feelings on my end .

Enjoy the bike.

I see you posted while I was typing so I hope you feel better about the situation and continue to ride and post comments and ask if you need any help.

[Craig]

What I’m trying to do and what I  complaining about 🤣🤣🤣 whatever

I reread the warranty and found on 9.2
It states that on Zero motorcycles that are not demonstration models the warranty starts when the bike is sold or three years after delivery to the dealership if it’s not sold sooner. EDIT-disclaimer, this is not the exact wording because I couldn’t paste just to be clear

How about that

[NEW2elec]

Good luck.

[Fran K]

After reading the whole thread here the only complaint might be with the valuation used for personal property tax.

Zero could go out of business and all the warranty get kind of questionable, I would imagine most folks kind of know this.

If you do write consumer protection it has been my experience they must respond to consumer protection in writing where they have been problematic in getting much of a response.  It also must be noted somewhere somehow.

[JaimeC]

"All showroom bikes are demos"

Patently FALSE.  I can't speak for all manufacturers but I worked at a BMW motorcycle dealership and there were bikes that were ordered for selling, and bikes ordered to be demos.  The terms for the dealership from the distributor were different for each.  As employees, we were allowed to borrow the demo bike if we needed it while our own personal bikes were being serviced but we were told not to put too much mileage on it. 

Yes, we could sell the demo bike with NO mileage if someone offered us enough money for it, but if we were only allowed a certain number of demo bikes per year, then we may not have been able to replace it.  A lot of people would not want to plunk down the price of a new BMW without first trying one so that decision could've cost us sales down the line.

Granted, this was many years ago and things MIGHT have changed since then...

[NEW2elec]

"All ZERO showroom bikes are demos"
Is the only thing that matters.

Remember Zero's slogan, "put butts on bikes" that went to their dealers.  Most people don't know what an electric ride feels like so test rides are needed more than a gas bike.
Thus any showroom bike can be test ridden aka demoed.

MY nearest dealer WOW in GA would get new models in Jan and you could test ride the bike.  If you wanted to buy it they would order you one.  They would only sell the demo in late summer at a discount to move it out.

Other dealers may vary but WOW gets some of the earliest deliveries because they discount the old ones and move them out.

[Craig]

I sent an email to Zero yesterday asking for documentation on the in service date and demo status of my motorcycle.

They answered today. They offered no information. They directed me to the dealership.

[Craig]

Here is what a Zero dealer (not mine) said in the Zero group.....

“As a dealer, I can have 10 DSR models in stock if I choose to do so.  But Zero only allows me to claim one as a demo at any time.  The others are Floor Display models and are not to be ridden by employees / customers.  Now, this said, most dealers only have one of each model in stock and they would be demo bikes.  But it is possible to have non-demo bikes on the floor as new.
Also, most bikes come from the factory with a couple of miles on them from when they put them on the Dyno machine to test functionality prior to crating.”

[JaimeC]

"Also, most bikes come from the factory with a couple of miles on them from when they put them on the Dyno machine to test functionality prior to crating."

That much is pretty much true of almost any vehicle.  I've never taken delivery of a vehicle (two or four wheels) with "0" on the odometer.  They always have at least one or two miles on them.

[Shadow]

Here is what a Zero dealer (not mine) said in the Zero group.....

“As a dealer, I can have 10 DSR models in stock if I choose to do so.  But Zero only allows me to claim one as a demo at any time.  The others are Floor Display models and are not to be ridden by employees / customers.  Now, this said, most dealers only have one of each model in stock and they would be demo bikes.  But it is possible to have non-demo bikes on the floor as new.
Also, most bikes come from the factory with a couple of miles on them from when they put them on the Dyno machine to test functionality prior to crating.”

That aligns completely with the various Nevada and California authorized Zero dealerships I'd interacted with. Old stories of stripping parts off floor display models to fix customer bikes abound... also "misplacing" bikes from the service shop and they end up on the showroom floor never to be repaired. Actual things that happened. "That bike you're letting me test ride looks awfully familiar. Does the owner know it's being used for test rides?"

Is that Zero-specific though? I would think that there's a broader distinction between floor model bikes and demo or loaner bikes where it concerns the repair, franchise, and dealership agreements. Also where a culture of transience and bending the rules overshadows any sort of sensible pathway to the prospective customer.

[JaimeC]

In NYS, only the demo model carries insurance.  So if the dealership should allow a potential customer to ride something other than the designated demonstrator and that customer has an accident then the dealership is left holding the bag.  They'll have to repair it out of their own pocket if they hope to sell it.  Most dealerships aren't willing to take that gamble.