Print

Please login or register.
1 Hour 1 Day 1 Week 1 Month Forever
Login with username, password and session length

[AutoE]

Surely if it's a recall it has to be public knowledge and you shouldn't have to ask the manufacturer about it.

Surely, and yet here we are.

[TheRan]

Surely if it's a recall it has to be public knowledge and you shouldn't have to ask the manufacturer about it.

Surely, and yet here we are.

So then it isn't a recall. A recall implies that the manufacturer acknowledges a fault and actively contacts customers and makes the knowledge public and then replaces or repairs all potentially faulty components whether they are actually faulty or not.

[Auriga]

A "recall" has to be reported to NHTSA in the US and relevant agencies in Europe(I think there's one for every country but I don't really know).
It's all public and easily searchable. It's a crime to conceal a safety issue, and Zero would be sued. Remember the Pinto?

Zero and all other auto manufacturers also do Technical Safety Bulletins for non safety related issues the manufacturer discovers. Zero does send notice of these to dealers, and pays for these. They also usually contact owners if your ownership is registered with them. The 2013/2104 Monolith Upgrade Campaign, and many others, fall into this category. I think you also have to report these to NHTSA, but they're harder to find.

If you want to know if your bike is impacted, you can always call with the VIN and ask them.

So AutoE either has evidence that Zero has a safety problem that could be a recall or he has nothing. Considering there are hundreds of other dealers in the US and EU, and not one has spoken out, I lean towards nothing.

[AutoE]

Yes, AutoE know what others don't. This occurs when your 10% of all fleet mileage and critical to the development of multiple models and iterations. Ask Zero in writing. Post their response. Don't be afraid.

[TheRan]

Yes, AutoE know what others don't. This occurs when your 10% of all fleet mileage and critical to the development of multiple models and iterations. Ask Zero in writing. Post their response. Don't be afraid.

Why don't you post it? I think it's reasonable to ask you to verify your own claims, not get other people to do it for you. If this is such a massive issue that only you know about what even makes you so sure that Zero would even admit it to us plebians?

[AutoE]

Yes, AutoE know what others don't. This occurs when your 10% of all fleet mileage and critical to the development of multiple models and iterations. Ask Zero in writing. Post their response. Don't be afraid.

Why don't you post it? I think it's reasonable to ask you to verify your own claims, not get other people to do it for you. If this is such a massive issue that only you know about what even makes you so sure that Zero would even admit it to us plebians?

You should first see how Zero treats you "plebs".  We will then post all relevant and supporting docs.  One cut at a time.

[TheRan]

You claim to be on the customer's side and to want to help where Zero won't, yet you're going to make us jump through hoops before you post useful information?

[quixotic]

Are you aware of the recall on 2014 FX frames?

Are you still derailing someone's thread making unsubstantiated allegations?

-Crissa

Crissa you never answered if you're a Zero Motorcycle employee or not?  Perhaps a Zero Dealer?  If only by virtual of our thousands of hours servicing hundreds of Zero motorcycles my statements, concerns are not unsubstantiated.

@quixotic Brian is right, a dealer could probably get more info on the BMS and battery. But I suspect it would point right back to the battery. Those aren't cheap to replace, and require a harness swap as well. Probably somewhere in the neighborhood of 5-8k dollars. I'd call Zero with your VIN, if your battery was part of the 2013 monolith upgrade campaign, Zero will pay to do the work, even outside warranty.

Yes, I suppose I should at least pick up the phone.  But I did email them more than a month ago, asking if there were any problems with the 2013 battery (along with my battery and bike ser #), and there has since been no reply. 

[AutoE]

Yes, I suppose I should at least pick up the phone.  But I did email them more than a month ago, asking if there were any problems with the 2013 battery (along with my battery and bike ser #), and there has since been no reply.
[/quote]

No quixotic. Not the phone. EMAIL. Document it. Send an email every few hours asking the same question. Send it delivery and read receipt if you have that functionality; cc: yourself and your counsel/attorney.

[Auriga]

Yes, I suppose I should at least pick up the phone.  But I did email them more than a month ago, asking if there were any problems with the 2013 battery (along with my battery and bike ser #), and there has since been no reply.


No quixotic. Not the phone. EMAIL. Document it. Send an email every few hours asking the same question. Send it delivery and read receipt if you have that functionality; cc: yourself and your counsel/attorney.

 It sounds like your email just got missed.  You can call the same number dealers call for Technical Support, and they're available every weekday west coast time from about 9 to 5. Should be a quick answer.

If you're interested in suing, you can always record the call or ask for an email confirming their response.

[Crissa]

Be careful about recording calls, that's illegal in California without their permission.

-Crissa

[AutoE]

Oops. Not if you're overseas . Strongly suggest you record any calls, better yet, EMAIL.

[quixotic]

I'll just give them a call. 

Here are my cells, by the way.  Finally found out how to communicate via teraterm. 

[Crissa]

Oops. Not if you're overseas . Strongly suggest you record any calls, better yet, EMAIL.

Still illegal.  But thanks for putting it on record why you're no longer a dealer and probably not going to be allowed in the states.

-Crissa

[AutoE]

Oops. Not if you're overseas . Strongly suggest you record any calls, better yet, EMAIL.

Still illegal.  But thanks for putting it on record why you're no longer a dealer and probably not going to be allowed in the states.

-Crissa

Not illegal. Not at all. Good of you Crissa to confirm you work for Zero.