Update: No luck finding a replacement for the flasher relay on my own. All the ones I found online were for LED bulbs. I contacted the dealer 2 miles from my house who informed me that, per Zero, they are not allowed to service bikes prior to model year 2019 when they became a dealer. If true, this is just an absolutely abysmal practice in terms of customer service. Next I reached out to Zero directly and after a very slow back and forth of emails, I was informed that my bike is no longer under warranty even though I bought it less than two years ago. When I questioned this, they informed me that I had actually purchased a demo bike and that the warranty on demos starts when they are delivered to the dealership. Selling dealer did not inform me that the bike was a demo and as such would have a shorter warranty period. Zero did offer to make an exception and replace the flasher relay but told me I would have to take it to a dealership. Since apparently I can't take it to my local dealer, the next nearest dealer is over 60 highway miles away, too far to ride the bike. I called that dealer, which is where I bought the bike and explained the situation. The owner offered to send me the relay in about a week and a half. So that's where I am. I have to say, this level of customer service is really disheartening. When you spend $10,000 on something, and when you're an advocate for the brand, I don't think it's unreasonable to expect to be taken care of with a little urgency and professionalism. I'm disappointed. I constantly have people asking me about the bike, at stoplights and parking lots, and I've always espoused it's virtues. Now however, I think I also have to start mentioning to people the realities of owning something like this, thanks to Zero's policies and practices. Will update when I get the part. Thanks!
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Topic: Blinkers/Hazards not working '18 FXS (Read 649 times)