In case anyone is curious about what happened next...
Sure enough, my brand new SR/S spent over 2 months in the shop before I ever got to ride it. They replaced the 12V battery under warranty, and the Zero factory rep stopped in to the dealer to make sure all the firmware was current and the bike was functioning properly. They reportedly "wiped its brain" so completely that I had to bring in the yellow-headed key for them to reprogram the security settings so the computer would recognize the keys.
The dealer was kind enough to deliver the repaired bike to my home, but when I went to ride it the next day, it came up with error messages and refused to run: Error Code 25, 27, 28, 31, and 43. I shook my head, turned off the key, and tried again a few hours later. That time, the bike turned on enough that I could use the menu to individually clear each error code. The Check Engine Light was still on, but I was able to ride the bike a few miles. The next time I turned it on, the error codes were gone, and the CEL was off. The dealer thinks maybe all the errors were in "pending" status and showed up reflecting the problems from before the battery was replaced.
Did I get a lemon? It doesn't give me a warm fuzzy feeling, seeing all those errors and getting the impression that neither the technician at the dealer nor the Zero factory rep really understand how the bike works. But wow, oh wow, when it works, this thing is a total blast to ride!
- M