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[gyrocyclist]

Having lost two iphones in the last month, I now have a pixel 3a. I got it paired to my Zero SR and tried D/L the logs ("email bike logs").  As soon as the D/L reached 100% the app closed -- I was back on my home screen. I tried this twice. Any help/advice?

[staples]

I've asked Zero support about this along with another problem I was facing. They answered the other question and ignored my app problem.

I've not debugged it further, but my speculation is that the app is crashing (possibly due to some permissions issue) as it tries to pass the file to the mail application on your phone. The files are still downloaded to your phone and can be pulled from the stoarge. They will be on your phone in /sdcard/Android/data/com.ZeroMotorcycles/files named with the VIN, system (MBB or BMS0), and the date.

One option if you are a bit of a geek is to use adb to pull them to your computer, then email to Zero or extract them yourself with something like https://github.com/zero-motorcycle-community/zero-log-parser.

The other option is to use the "Files" application and browse to the files you want to share via email. There is a Phone icon with the name of your phone (maybe Pixel 3a) in the left side bar. Click that, then "Android", "data", "com.ZeroMotorcycles", "files". That should take you to the .bin files.

[GeneralSP]

Guys, for me, when I downloading the log, when the application reach 67%, always stop and the Zero LCD screen begin flashing. The app never reach 100%, this is normal?

And when I use the new app Android ZeroSpy, you can download log, but is not the same information inside like the Zero app.. weird!

[gyrocyclist]

The other option is to use the "Files" application and browse to the files you want to share via email. There is a Phone icon with the name of your phone (maybe Pixel 3a) in the left side bar. Click that, then "Android", "data", "com.ZeroMotorcycles", "files". That should take you to the .bin files.

I found the files; many thanks!

[Shadow]

Guys, for me, when I downloading the log, when the application reach 67%, always stop and the Zero LCD screen begin flashing. The app never reach 100%, this is normal?...

One third is MBB, Second third is BMS0 (monolith), last third is BMS1 (powertank). Normal for it to fail downloading logs for a powertank that does not exist.

[ashnazg]

Normal for it to fail downloading logs for a powertank that does not exist.

**That's** why I can't get the app to go past 65% when trying to email the logs?  Sheee*eee*eeesh