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Author Topic: Support for a 2013 model  (Read 816 times)

zero4al

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Support for a 2013 model
« on: November 14, 2016, 10:37:48 PM »
Hey everyone, I may purchase a 2013 FX. I wanted to see if there is still decent support for a 2013 model from Zero. I hear this bike uses a one-off battery that only works for this bike and the new batteries cannot be used on this bike. if an issue arises with the battery pack, can Zero still service/replace parts for the 2013?

Thank you!

Alex
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NEW2elec

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Re: Support for a 2013 model
« Reply #1 on: November 14, 2016, 11:31:38 PM »
Someone on here may already know but best to call Zero.  They may help you or they may try to get you to call a dealer but it is worth a try.
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ATM

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Re: Support for a 2013 model
« Reply #2 on: November 15, 2016, 06:00:02 PM »
Quote from: zero4al on November 14, 2016, 10:37:48 PM
Hey everyone, I may purchase a 2013 FX. I wanted to see if there is still decent support for a 2013 model from Zero. I hear this bike uses a one-off battery that only works for this bike and the new batteries cannot be used on this bike. if an issue arises with the battery pack, can Zero still service/replace parts for the 2013?

Thank you!

Alex

What did you decide? I'm on the fence about buying a "new" 2103 XU. 
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2013 Zero XU

zero4al

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Re: Support for a 2013 model
« Reply #3 on: November 15, 2016, 06:33:21 PM »
I actually put the deposit down on the 13 fx. Feel like I worked out a pretty fair price. Maybe when I'm ready for a new one the technology will be even better in 2020 and the 2018 models will be on sale so I'll get the hang of the 13 first!
« Last Edit: November 15, 2016, 06:34:56 PM by zero4al »
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ATM

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Re: Support for a 2013 model
« Reply #4 on: November 15, 2016, 10:55:09 PM »
Quote from: zero4al on November 15, 2016, 06:33:21 PM
I actually put the deposit down on the 13 fx. Feel like I worked out a pretty fair price. Maybe when I'm ready for a new one the technology will be even better in 2020 and the 2018 models will be on sale so I'll get the hang of the 13 first!

There are a couple of NHTSA recalls on the 2013s that you'll want to check on.  #13V-257 had to do with replacing the power packs (batteries) and #13V-635 had to do with updating the controller firmware.  I'm not sure if they both apply to your FX but they do both apply to the XU I'm looking at.
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2013 Zero XU

zero4al

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Re: Support for a 2013 model
« Reply #5 on: November 16, 2016, 01:08:44 AM »
Thank you that's good info.

I will try to find out when it was manufactured the first one is a smaller range. The second one I guess I just have to be aware of. does zero still take care of this issues if they haven't been taken care of yet on the bike?
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ATM

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Re: Support for a 2013 model
« Reply #6 on: November 16, 2016, 05:19:58 AM »
Quote from: zero4al on November 16, 2016, 01:08:44 AM
Thank you that's good info.

I will try to find out when it was manufactured the first one is a smaller range. The second one I guess I just have to be aware of. does zero still take care of this issues if they haven't been taken care of yet on the bike?

I could be wrong but I think since these are  NHTSA safety recalls they have to take care of them. 
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2013 Zero XU
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