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[DonTom]

In the last couple of months my bike, an early 2019 SR/F, has stopped charging at 97%, not going to 100% despite being left all night. It seems stuck at 97% with zero Amps or kW input, even after leaving it for an extra hour or so. 

I normally charge to 65% and boost it the day before if I think I've got a longer ride, so its not often I do 100% charge.

Anybody got some advice before I start the dreaded "contact the dealer"?

Thanks
pete

Different bike, but I just fully charged my 2017 Zero SR. It showed as 96% SOC at full charge, bike keyed off.  Green light on steady, no blinks, contactor open. I disconnected all the charging stuff and turned on the bike.


I was using two Delta Q-chargers along with the OBC at 240 VAC.


When I turned on the bike, it then only showed as 94% SOC.


So I decided to measure the voltage. That 94% SOC shows up as 116.0 VDC on the battery.


I look up the normal voltage for 100% SOC in the unofficial service manual. It says at 100% SOC the battery voltage should be between 115.9 and 116.20 VDC. I am at 116.0 VDC. That tells me my SOC is off, it should show as 100% when it only shows up as 94% SOC.


I have no idea why my SOC is so far off, but the voltage clearly shows there is no battery problem.


So I am not going to be concerned.


I have not ridden this bike for a while in case that has anything to do with it.


-Don-  Reno, NV

[stevenh]

Funnily enough my Ioniq 5 is going in tomorrow to be assessed by insurance monkeys after I lent it to my wife and she "parked" it.

Cas

Good luck.  Quite a few of the I5's failing due to ICCU unit failures from what I understand.  Seems like they should probably do a recall (kind of like 2020 SRF batteries ).  I do love the car though, it was a great year until Tuesday.

Steve

[enaef]

• the bike charges up to 100%, does the loadbalancing and shuts down the charging session (dashboard is off)
• Next morning you switch on ignition. Dashboard indicates 97%

I tried to re-charge again. The bike kicks off a charging session and charges with very low Amps may be 60 seconds. After this the SOC jumps to 100% in the dashboard and stops the charging session.

Exactly the same with me:
SR/F Premium with aditional fast charger, showes 98%. Charging at home with 3 phase 400V 16A.
In my case it already does it sometimes 1 h after finishing the charging (completely shot down).
That behaviour started after installing the newest firmware.

[FlipOW]

• the bike charges up to 100%, does the loadbalancing and shuts down the charging session (dashboard is off)
• Next morning you switch on ignition. Dashboard indicates 97%

I tried to re-charge again. The bike kicks off a charging session and charges with very low Amps may be 60 seconds. After this the SOC jumps to 100% in the dashboard and stops the charging session.

Exactly the same with me:
SR/F Premium with aditional fast charger, showes 98%. Charging at home with 3 phase 400V 16A.
In my case it already does it sometimes 1 h after finishing the charging (completely shot down).
That behaviour started after installing the newest firmware.

My 2020 SR/S does the same. Initaially thought it was the smart wallbox, but apparently it wasn’t. I called my dealer and he said that many people are experiencing the same issue after the recent firmware update. Zero is working on it..

[NervEasy]

This is an indication of the battery problem that plagues some (but it starts to look like a lot) 2019-2020 and the early 2021 14.4 batteries. It has nothing to do with firmware. The more you ride the sooner it will reveal itself. It will only worsen.

[princec]

Dealer informs me that basically Zero are replacing all of the MY19/20 14.4 batteries with the new 15s as they all, eventually, develop the issue. I suspect there are some tense meetings with Farasis going on behind the scenes.

Cas

[stevenh]

Dealer informs me that basically Zero are replacing all of the MY19/20 14.4 batteries with the new 15s as they all, eventually, develop the issue. I suspect there are some tense meetings with Farasis going on behind the scenes.

Cas

Interesting.  I guess that's assuming a "crimp" problem would be internal to the cells and not the assembly process by Zero (probably a good assumption).  On the positive side, with a new 15.6 battery, my '19 will basically be a new bike (when I eventually get it back).

Question for '19 owners who have already gone through the replacement (US), since the bike is out of warrantee but the battery is not, does the owner have to cover anything out of pocket for the replacement?

Steve

[Specter]

steve, given it IS warranty, Id like to say they should not BUT some dealers are slimy shits, and not just that bike brand either, so may try to crap you on some BS 'fees'  if they, raise total hell until they take it off your bill.  The  manu should cover ALL of that and anything else is them trying to wring gravy out of it.

Aaron

[rogerpiano]

Dealer informs me that basically Zero are replacing all of the MY19/20 14.4 batteries with the new 15s as they all, eventually, develop the issue. I suspect there are some tense meetings with Farasis going on behind the scenes.

Cas

If, as you say, ALL batteries eventually develop the problem, I would expect an official recall and replacement of ALL batteries, not just the ones that do within the 5 year warranty.

What would happen if the same defect occurred at 5 years and 6 months?

[FlipOW]

Not sure if this video has been posted by anyone else at the forum (or probably IS someone from this forum), but this video was a clear explanation for me about the SR/S / SR/F 14.4 magic charging, SoC issues, this actual charging issue and the correlation.

[stevenh]

My new "power pack" and associated hardware has arrived at my dealers.  Hopefully I can get the bike back next week!  It's only been a little over three weeks so far, that's not as bad as I expected (of course I don't have the bike just yet).  2020 SR/F purchased in July of 2019. 

Steve

[peterwarm]

just had confirmation of a new battery, may be 3 months.
Also had front disks replaced with EBC ones as still so warped after two replacements.
havent had the bill yet (aaaagh...)
Thanks all contributors, pete

[princec]

Exactly same here! So September sort of time for fitting.

You'll like the EBC discs, way better than OEM. Brakes feel awesome, haven't warped again since.

Cas