Im glad you got your battery issue sorted out, and better yet THEY picked up the tab.
Battery probs like that tend to be batch related, so there is a good chance that pretty much all those bikes are going to be affected sooner or later. The fact that it is a well known problem, and they are replacing them FOC, kind of implies this as well. Still though, even with it being covered by warranty, the Bike manu is still taking it in the shorts. He still has to pay the labor charges to the bike shop to remove / install the battery, not to mention the terrible PR this causes them as well. Then there's the shipping / disposal of the bad battery, yah it can get expensive fast.
Too bad they don't have a viable recycling program for these batteries. I get sick and tired of constantly hearing all over the news about how rare lithium is (bullshit), and how expensive the batteries are because of that, (more bullshit), when we throw away thousands of tons of processed lith in the form of dead batteries annually. So you mean to tell me that with all the amazing tech we have and all the new stuff that shows up every year, nobody has yet to figure out how to freeze these batteries, so they stop reacting, then chop them up and recycle them?
While it's not the most efficient operation and all, Ive been recycling LiPo's by essentially the same thing. THe lith I keep under oil so it don't react, and those things are very heavy in copper as well which I take straight to the scrap yard. The BMS boards get recycled as well once I recover the gold / Pd out of them. If some backyard dork like me can do it, why can't this be done on an industrial scale?
Aaron