Dryer - Sad to hear you had dealer issues.
Unfortunately that seems to be a problem in more than one place
I have found that while Energica has been great, easy to reach etc etc. Some of the dealers, just plain SUCK.
With that being said though, even if it is warranty, YOUR issue is not Energica specific, in that, it's ONLY something that can happen to THEIR bike, because of the uniqueness etc etc. It's a brake issue, ALL bikes have brakes.
Id think any decent bike shop can do brake work if needed, so might not have to rely on just the guy you got your bike from. Id also like to think that any reputable dealer would be able to change a break for you too, including getting the parts shipped in from energica etc etc.
Maybe im missing something being new to the bike thing here, but, you may not have to suffer thru dealing with your less than satisfactory - selling - dealer.
Don't see where it could hurt to ask around a bit.
Aaron