Yes, what I called Zero local is just one of the handful motorcycle dealers who are dealing with Zero motorcycles here in Switzerland. The best one I have found thus far.
https://mrspeedshop.ch/zero-motorcycles-2.htmlI bought mine at another place but found these new guys to be more competent with the new technologies, and also with English. I guess that most if not all of Zero technical documentation is written in English.
The Kind Kustom guy told me I was the third SR/F customer which battery needed be replaced. After he downloaded the log(s) he told me he sent it directly to Zero NL as he wasn't get paid to browse through megabytes of digital data. At some point I guess nobody cares much, if the replacement criterias are met, then the remplacement is done. Maybe will Farasis Energy, Inc. pay the bill, or part of it.
By the way, the dealer just did what's written in the "Limited Warranty" section of the manual (p.161).
<<<
Zero will only repair or replace pursuant to this
Limited Warranty a Power Pack that exhibits a nominal storage
capacity reduction of greater than 20% of the published nominal
capacity, as measured by an authorized Zero dealer. To check
the capacity of a Power Pack, an authorized Zero dealer can
perform a battery management system log data extraction,
which will confirm if a reduction is within expected norms.
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