I think your issues are related to the cold temperatures. I recently made a major improvement in this regard after having similar issues with my new-to-me 2020 SS9 13.4 kWh. I have been doing a lot of riding on the Interstate at ~70-75 MPH in temps between the high 30's and low 50's Fahrenheit and my range has been terrible, with DC stations indicating an extrapolated napkin-math total capacity around ~10 kWh. Then I covered the cooling vents at the front with electrical tape last night and suddenly experienced a 10+% boost in range without any improvement in the indicated Wh/mi efficiency, my DC charges extrapolated to around ~11-11.5 kWh total capacity, and the bike no longer went into limp mode earlier than expected. The electrical tape mod is not adhering very well, though, so I'll have to find a better solution. Maybe gaffer tape will hold.
I was already in love with the bike despite the range disappointment, so I am delighted with this improvement. Combined with the 15+% efficiency gain from the new Puig up-and-down windscreen, it puts my SS9's highway range close to my Zero SR's at 55-60 miles for the SS9 vs 70-75 for the SR. That's skewed in the Zero's favor because I would sometimes run it well past "0%" SoC to the point where it would shut off and I would have to gently feather the throttle to coax it the last couple of miles in the bike lane at 15-20 MPH with the hazards on. I also drafted big rigs and tried to find slow drivers so I could ride at 55-60 MPH without fear of being rear-ended. I don't do any of that on the Energica because I can just pop into a DC-station for a 5-minute charge and have plenty of range-buffer, so there's no good reason to ride slow or tempt fate by running on sparks. DCFC is truly a game-changer that allows me to ride like I would ride a gas bike (with all the amazing benefits of electric) instead of going to extremes to avoid sitting at a slow L2 charger for 30 mins.
Someone (who I can name if they wish me to) recently turned me onto the idea of covering the exposed portions of the battery case with 1/8" thick neoprene in three sections for winter riding. They say it brings the winter range within a few % of summer, but is thin enough not to need to be removed in the hotter weather unless a person is riding through a place like Death Valley or Phoenix. I am definitely considering this option, although if I get most of the benefit by simply applying tape, I might not want to bother.
I was thinking of doing the same, but actually just use a cardboard box that fits around the battery (Cut it at tape it back together, and then cover the cardboard in some plastic wrap or plastic bag, so that it become waterproof. The cardboard shout give a good thermo effect I think.
But, a guy posted test results, where he started with a 15 degree C temperature from his garage, and the just by riding 100km/h for an hour the battery temp went up to 25 degrees C, and then it went to 35+ degrees C when DC chaging. Then when he arrived at the next DC charger his battery was 25 degrees again. - So after jo DC charge it, then it keeps the heat pretty wekk if you are riding on the highway.
If you start off with a 1 degree C battery and you are not doing DCFC, then I could see the issue, but it seems like that battery temperature keeps being high(and too high) even though it is cold outside. You just need to DC charge it.
Also, I can report that it is the same for Tesla. Your range will not really decrease in the winter if you are Superchaging it all the way.
I was thinking about doing the mod my self but I think I will focus on trying to keep the battery cool in the summer instead, which is difficult.