They charged 3 hours. I gave them 4 hours time and it eventually took them 4h30m to give me my bike back. Not a single word about scratched up frame, missing bolts or other mishaps. I understand errors happen (I'm a developer) but this is not how you deal with customers.
It was in Heverlee. That's probably enough to pinpoint which. My original zero dealer never gave me a quote despite me asking IRL and on email several times. Kind a hard doing business that way I reckon. They did however help me with the water infiltration errors.
This dealer and zero are informed with full description, including pictures. I tried calling them first but only get voicemail. Still need to try if it even works!? Hopefully none of the missing bolts were dropped in the battery 😭.