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[TireFryer426]

My dealer charged me a half hour to do the 600 mile service.  I remember he said at the time they had to do it with Zero on the phone, but that Zero was releasing an update to dealers that would allow them to do it on their own.

[BrianTRice@gmail.com]

My dealer charged me a half hour to do the 600 mile service.  I remember he said at the time they had to do it with Zero on the phone, but that Zero was releasing an update to dealers that would allow them to do it on their own.

Zero’s reliance on telepresence for troubleshooting has been a bottleneck for servicing, and generally bad as a requirement.

As an option, telepresence is a great idea for training and communication, but blocking a maintenance or servicing action on it just raises costs for everyone and clogs up service departments with bikes waiting on both the dealer and OEM tech to schedule availability.

[TireFryer426]

Zero’s reliance on telepresence for troubleshooting has been a bottleneck for servicing, and generally bad as a requirement.

As an option, telepresence is a great idea for training and communication, but blocking a maintenance or servicing action on it just raises costs for everyone and clogs up service departments with bikes waiting on both the dealer and OEM tech to schedule availability.

Oh I completely agree.  My SR/F was an earlier bike, took delivery last June.  I was under the assumption that was exactly why Zero was doing it that way.  For training and to do some data collection before opening the flood gates.  I'm not unhappy with the service and turnaround I've had.  They had my bike for a few hours on the first service.  I just had the BMS and harness done under warranty, and I got the bike back in about two weeks. 

Are bigger dealerships impacted by it more?

[AutoE]

Dealerships are impacted by abysmal often wholly non-existant training and often their own disinterest. Randomly call dealerships, ask for the "Zero tech" and present any of the problems you read about here from OTA fails to motor bearings or loss of range. You will find that few have answers and most would just as soon prefer you not call and suggest another dealer more capable than them. This is not false modesty, they really don't know and don't want to deal with fixing Zeros... or waiting for Zero to pay them for hours upon hours of warranty work.