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[bigmadf]

Hello

For about 2 weeks now I can not get the actual values for charging state and SoC from the Zero NextGen App when connecting to the "bike" (really to the cloud backend) remotely. The values just "stay" false. The app shows a constant SoC of 51 regardless of the actual SoC.
The location data is updated just fine. When connecting through bluetooth there also is no problem at all, all values are correct.

I already tried reinstalling, logout, login...the usual stuff.

Did anyone experience something similar? I had the bike for the 1000km check at the dealer and he told me they would open a case with Zero.

[pierluigic]

I don’t know if I’ve understood well but try to go to the battery menu of the bike and then switch on the charge Target so the bike will use the app for your target choose

[Hans2183]

Does your bike show up as connected when you go in preferences (on the bike) and then cellular option?

That behaviour only happens to me when parked somewhere inside without a proper signal.

[bigmadf]

Update: Since I did not receive any feedback from the dealer nor from Zero on this issue despite asking repeatedly what the status of the issue was I decided to try the obvious.

With the help of the manual I located the fuse box under the rider seat. The topmost fuse states "Cell Module". I pulled this fuse, waited a couple of minutes and plugged it back in. Voila: All values are updated again when accessing the bike via remote connection through the app (or API).

Maybe this helps someone having the same problem.

[Crissa]

When in doubt, turn it off and on again

Glad it's working again!  I wonder what made it freeze up?

-Crissa

[vinceherman]

[enaef]

Update: Since I did not receive any feedback from the dealer nor from Zero on this issue despite asking repeatedly what the status of the issue was I decided to try the obvious.

With the help of the manual I located the fuse box under the rider seat. The topmost fuse states "Cell Module". I pulled this fuse, waited a couple of minutes and plugged it back in. Voila: All values are updated again when accessing the bike via remote connection through the app (or API).

Maybe this helps someone having the same problem.

I got the exact same issue. However, I don't have the fitting tool to remove the seat. I'l show up at the dealer and ask him to do the procedure and the firmware update to No 17 at the same time.
Expecting your procedure solves the problem I thank you for letting us know.