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[Richard230]

According to an article in my newspaper today, written by Rex Crum and Ethan Baron of the Bay Area News Group, the Better Business Bureau has given Tesla an "F" grade for not responding to customer complaints and problems. Steve McFarland, Chief Executive of the Better Business Bureau for Silicon Valley and Los Angles said the the BBB gave Tesla an "F" grade because the company does a poor job of responding to the dozens of complaints from consumers who have been verified by the BBB to have bought Tesla products.

The BBB says that Tesla does respond to some complaints: Of 65 complaints about Tesla cars recorded by the Bureau, 23 were resolved to the customer's satisfaction.  In 10 cases, Tesla responded to the dispute but didn't make a good faith effort to resolve it, according to the BBB's data.  In 17 cases, the issue was addressed but the customer either didn't accept the response or didn't notify the Bureau about it.  In 15 cases, Tesla didn't respond at all.

[MVetter]

Yeah but no one cares about the BBB

[MrDude_1]

Yeah but no one cares about the BBB

I hate to say it, but I agree.
At this point even Yelp matters more than the BBB.

[Richard230]

Yeah but no one cares about the BBB

I hate to say it, but I agree.
At this point even Yelp matters more than the BBB.

Well, my newspaper didn't have an article about Yelp.  To tell the truth, I have never even visited the site. I get most of my news from the printed page.  I trust that more than news on the internet.

[MrDude_1]

Yeah but no one cares about the BBB

I hate to say it, but I agree.
At this point even Yelp matters more than the BBB.

Well, my newspaper didn't have an article about Yelp.  To tell the truth, I have never even visited the site. I get most of my news from the printed page.  I trust that more than news on the internet.

Of the few thousand people that get your local paper, you're one of the few hundred that read it.
Newspapers are also dying.

[Richard230]

Getting back to the subject at hand: In case you didn't notice, I posted this comment as it kind of reminded me of another EV company - or two.    I don't know if not responding to customer complaints is just the result of the culture of start-ups that are always looking forward and wanting to design new products, or because engineers and related types that tend to take start-up jobs just prefer not to deal with people and their problems. 

I think that is why Zero really wanted to set up a retail network that would deal with customers, while the company worked on designing and manufacturing new motorcycles.  However, when the retail dealer can't resolve an issue for the customer, that seems to be when things start to break down at times.