(Digging up an old comment because I realized I had something to say about it, not personal) Well, as a 2013 owner in a wet climate (Seattle) I will say that torque has made me fishtail in normal traffic situations quite a bit, and having that extra buffer between twist of the wrist and enough torque to lose traction means a lot, ergonomically. It's all academic because we set this in our phone apps, but I would (if I cared) go in a speed-not-torque direction.
Also, honestly, the torque makes my girlfriend uncomfortable, and I didn't even use the bike in Sport mode with her on it! (I do love opening it up in sport mode on an open stretch of road, but it is a firm handshake with mortality, let's be honest, and I want to ride in my old age.)
Im not sure I understand the problem Brian. Have you being riding for long? The beauty of electric bikes is that you only ever get the drive that you ask for. You can crawl along from a stop at less than 1mph no problem at all. Are you certain that you aren't just losing traction generally, rather than losing traction because of acceleration?
At low speeds the acceleration of even a 2013 bike is blunt compared to an ICE with its low gearing. If the torque scares your girlfriend, don't use as much of it and accelerate gently.
I've been riding motorcycles for 7 years now, on sport bikes, adventure bikes, and dirt bikes. The Zero DS has the highest torque to weight ratio I've dealt with.
I'll emphasize the central fact that underlies what I wrote, but I wasn't clear about it: I live in Seattle, where it rains a lot and the roads are not well maintained, and it's hilly. So I am often faced with a situation where I'm pulling from a stop, up hill in the rain on a corner with gravel on it, and if my Eco mode torque is set normally and I'm not extra careful, I will and have fishtailed. The bike is very easy to recover from this, but I don't like losing even a second of time dealing with traction if it means some idiot in a car is bearing down on me - I've been struck twice in my riding career and don't intend to provide anyone an opportunity to do it again.
I certainly know how not to use as much torque, but I still use Eco mode most of the time because I don't want a stray hand motion on the throttle to give me more torque than I want, so I dial down Eco mode. The bike is great, but we're talking about whether I want or need more torque. As a commuter, I absolutely don't.