Thanks for the information. In the meantime, I've come up with some more information. Yes, it is a self balancing version (aluminum end), and I popped the lid and took readings of each bank. Actually, you have to read each 1/2 bank, there is a wire coming out of the middle of each bank that connects to the 1/2 bank. There was one 1/2 bank that was a little low, about 4.04 instead of 4.12 like the others. I used a digital power supply to charge it up to match the others, and it seemed to work a lot better, going to green very quickly.
In my charger version, if it goes red blinking after trying to balance all day, this is bad. Don't leave it this way. Unplug the charger, wait 15 seconds, then plug it back in to have it try to balance the banks again for many hours. Keep doing this until it goes green again, otherwise the battery may discharge completely while blinking red for a month, and you'll end up with a dead battery. Also, if you go on vacation, have someone check on it, or maybe put a timer that turns the charger off for maybe 30 minutes once every 24 hours. That way at least the charger will keep trying to balance and you won't come back to a dead $3000 battery!
In my opinion, the Zero battery design is not a good one. It should be possible to swap out bad banks, instead of buying a whole new battery because of one bad cell. When you figure that there are almost 300 cells in the MX battery, this is good odds of eventually having a bad cell! I can't even imagine how many cells are in the new 6kWh S and DS!
Currently I have a battery with 12 good banks and two bad ones, and likely it is a single bad cell in each bank. No way really to repair it. Any ideas? My 2 amp digital power supply can't bring up these banks past 1.2 V, and when I disconnect it they go back to 0 in about a minute.