I dropped in on the service center in south san francisc with a box of donuts for my FW43. I had already gotten the 600 mile service at CalMoto a few weeks before. I wanna say it was about an hour.
But I live about 25 miles away, so if they hadnt gotten to it i would only be put out a box of donuts and an hour round trip.
Im sure they are all about Stefano Mesa right now and supporting Tytler's Cycle, but maybe you can get an appointment there?
I already got my update on my Experia to 43. I went back to my Reno house the other day and I had a message on the LL there from A&S that they discovered they had another cable because of another Energica they already had in the shop. They also told me they would only have the cable for a few more days. So I rushed back here to Auburn within a half hour of getting to Reno. The next day (Friday) I had to get the Experia there and did. Snow was coming to the summit the next day (yesterday). I now have my Experia back here in Auburn with the 43 update. BTW, I still got the "key not in range" message on the way home with the new 43 update with the key fob in my right pocket. But I now see the heated handgrips on the main menu as well as it saying " FW version 43" in "about". So the update was completed. The update gives no clues on how long it will take, shows no percentages done or anything like that. Took a couple of hours or so, I was able to wait for it.
I now have my 2020 Esse Esse 9 there for the same update. I could not pick it up yesterday in the pouring rain, so I pick it up on Tuesday.
After I get some miles on my Experia and try a fast charger in Yuba City, CA that did not work at all before the update, I will do a new comparison between my Zero DSR/X and Enegica Experia. Even though it was a little disappointing to see the "FOB not in range" message just after the update on the way home, I will need to see if all the other countless bugs I had with my Experia are now gone which will take at least a few hundred miles to know for sure.
I don't really care much if it works better with the Magic Docks because there are NONE in the entire state of NV and here in CA they are all in useless locations next to real CCS. But I will try it out in Placerville anyway, as before it would only charge there at around 8 KW.
-Don- Auburn, CA