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[GeneralSP]

Hi folks. I have a Zero 2020 with new main battery remplaced. I would like to buy 6.6 upgrade charger option and Park mode. The problem is my controller and charger have too old firmware. My dealer trie two time to flash them with out succes. I'm tired about that honestly . Anybody here can remotly (Laptop connected) make this job? or send to me all files and softwares? you can contacte me in PM .

[Zelidar]

Have you already tried to directly write to zero customer support, and inform them about your situation?

The dealers who can offer Zero products have all be trained by them. In my situation some operations, including firmware updates, have also failed at first, but they all eventually passed. At occasions my dealer would go online, or call with a Zero specialist while doing the tricky parts. A Zero specialist can surely assist your dealer as well, they definitely are not all comfortable with all the computing that comes with our bikes.

[GeneralSP]

You Right, the dealer said to me they don't familiar or have some difficulty with command line. My dealer is very far. I'm tech computer and make this procedure is very easy for me. That's why I ask if some body here have a files and docs about this.

Have you already tried to directly write to zero customer support, and inform them about your situation?

The dealers who can offer Zero products have all be trained by them. In my situation some operations, including firmware updates, have also failed at first, but they all eventually passed. At occasions my dealer would go online, or call with a Zero specialist while doing the tricky parts. A Zero specialist can surely assist your dealer as well, they definitely are not all comfortable with all the computing that comes with our bikes.