Print

Please login or register.
1 Hour 1 Day 1 Week 1 Month Forever
Login with username, password and session length

[Curtis]

Been riding my 2023 SS9+R for about six months now.  I commute to work on it about 40 miles each way from Lincoln to Sacramento, California.  Great ride with no real problems until...

Friday I rode home and plugged it into the 110AC Level 1 charger and nothing happened.  Literally nothing.  No locking sound, no charge monitor.  I did the same thing I do 99% of the time.  Yes, the charger was plugged into the wall and had power lights.  I cycled the SS9 power on and off, plugged in and still nothing.  I tried plugging it in while on and still nothing.  SOC is currently 40%.

I also have a 40amp level 2 charger installed for my cars.  Sunday I tried plugging into the level 2 charger and nothing.  It has worked fine in the past.  Again, no click, no lock, nothing.  When I turn the bike on, the charge port lock cycles to unlocked but it won't recognize a plug inserted.  No current fault codes displayed either.

The only real difference is that the temp was about 101 degrees on my way home Friday.  The battery indicator stayed green and there wasn't any other unusual operation.  Temp has still been high, but when I tried on Sunday it was below 100 -- no battery temp warnings on the display either.

Any ideas/troubleshooting? 

[MVetter]

Check the inlet to make sure there's no debris or anything on the signal pins. Lint, fur, garbage, even bugs can get in there and if there's something blocking the signal pins it won't register as anything connected.

Also, are you able to test a DC Fast Charger? That will also help with diagnosis.

[Curtis]

Check the inlet to make sure there's no debris or anything on the signal pins. Lint, fur, garbage, even bugs can get in there and if there's something blocking the signal pins it won't register as anything connected.

Also, are you able to test a DC Fast Charger? That will also help with diagnosis.

Thank you.  Someone on FB suggested this also -- looks clean and clear to me.  i can try a level 3 tomorrow, but the level 2 is a DC fast charge also, so i'm not sure there will be any new info.

[DonTom]

Been riding my 2023 SS9+R for about six months now.  I commute to work on it about 40 miles each way from Lincoln to Sacramento, California.  Great ride with no real problems until...

Friday I rode home and plugged it into the 110AC Level 1 charger and nothing happened.  Literally nothing.  No locking sound, no charge monitor.  I did the same thing I do 99% of the time.  Yes, the charger was plugged into the wall and had power lights.  I cycled the SS9 power on and off, plugged in and still nothing.  I tried plugging it in while on and still nothing.  SOC is currently 40%.

I also have a 40amp level 2 charger installed for my cars.  Sunday I tried plugging into the level 2 charger and nothing.  It has worked fine in the past.  Again, no click, no lock, nothing.  When I turn the bike on, the charge port lock cycles to unlocked but it won't recognize a plug inserted.  No current fault codes displayed either.

The only real difference is that the temp was about 101 degrees on my way home Friday.  The battery indicator stayed green and there wasn't any other unusual operation.  Temp has still been high, but when I tried on Sunday it was below 100 -- no battery temp warnings on the display either.

Any ideas/troubleshooting?

I am curious if it will charge after it cools off more. I know you said it batt temp was green, but my Energicas have been yellow at lower temps than 100°F. But usually after a fast DC charge.  I leant last year to avoid electric rides during large temp extremes. I was stuck in Carson City for hours with a Zero that would not charge because of the heat. But that was on a 2017 Zero SR, not an Energica. But it was above 105°F that day.


BTW, have we met before?  I live in Auburn, CA as well as here in Reno, NV where I am right now. I will be back in Auburn next week. Here is my 2017 Zero DS charging at 6.4 KW there in Lincoln.


-Don-  Reno, NV

[DonTom]

  i can try a level 3 tomorrow, but the level 2 is a DC fast charge also, so i'm not sure there will be any new info.

Level 1=120 VAC input to your bike's charger, around 1.5 KW DC charging to battery.
Level 2=240 VAC input to your bike's charger, around 3 KW DC charging to your battery.
Level 3= DC high voltage direct to your battery. Up to around a 25 KW charge. Bike's charger is not used.


Level 1 and two is considered slow charging.


Level 3 is considered fast DC charging.


-Don-  Reno, NV

[Specter]

Have you tried your charger on another device, or another charger to rule that out?

Id say try a CPU? reset but not sure that'd help much. 

Have you tried your chargers on other devices to make sure they are working?  We know the bike is not, but if the chargers charge something else then we know they are at least good and it's not a problem with say a connection in them.

Try having your charger on, and plugging it in and with your hand pressing it fairly tight down into the charging port on the bike and holding it there, hold it firmly down and make sure it's fully in and flush with the charger port.  Push it in and give it a good wiggle to make sure it's snug and tight.   Maybe something is a bit loose or juuuust not making contact.  If this is the cause then what Morgan said is mostlikely the issue.  Get some Q tips and some alcohol and get down in there and clean the small connectors on the 5 pin side of the plug, trying to make sure you don't leave fuzz down there... or if you are electronically inclined and have the proper nerd tools, use a pin cleaner in them.

Sadly if it IS the comm pins messing up, or the 'cable seated pin, I don't think even the DC fast will work for you

Good luck and please keep us updated.

Aaron

[MVetter]

i can try a level 3 tomorrow, but the level 2 is a DC fast charge also, so i'm not sure there will be any new info.

Both level 1 and 2 utilize the same onboard charger under the seat. DC engages an entirely different set of components.

[jotjotde]

Hi! I agree with Aaron, it might be a connectivity problem I encountered as well in the past and most recently yesterday. IMO a temperature problem can be ruled out.

When charging DC, I always hold the plug down firmly until the metal pin comes up. If I don't do that the charge might not start properly. Error message connection fail or something like that.

Yesterday when I plugged in at home I had the same problem as described. No charge, no message. I simply deplugged and plugged again, pressing the plug firmly in. That did the trick. Apparently these connections tend to be a bit bitchy, maybe more so the older the bike gets.

Please follow Aaron's advice and try DC charging or try inserting the AC plug carefully and holding it down firmly until charging starts. I hope this will help you.
Feedback about this would be much appreciated!

[chisquare]

Regarding the possible cause of the communication pins not making contact: I asked Adi von Büren, the Swiss importer of Energica, if he considered it a good idea to apply contact spray. He was decidedly against it. His point was that while this may help on the short run, it tends to incease the risk of longterm contact issues.

[MVetter]

Let's rule things out before we try other things. Diagnostics is a process.

[Specter]

Contact cleaner spray is very volatile, and well, very corrosive tbh.  It's purpose is to get crap off contacts.  If you overspray at all, very good chance it'll booger up your plastics.  It's not bad enough that it will dull them but some of the stuff, DEET is an excellent example will chemically combine with your plastic, make it sticky like a fly trap, and it will stay this way for days sometimes, catching every little bit of dirt and crap that comes along until you neut with another spray....

The phenolics and stuff circuit boards are made of, can stand up to this, the resins and stuff in carbon fiber fairings and charger shells, etc.. maybe not so much.

IF you are going to be spraying any contact cleaner or crap like that (AFTER you have done all your other diagnostic tests, in an orderly fashion as Morgan suggested) spray some on a Q tip and rub it on some of the plastic in an out of the way place, like under the seat first, that way if it IS going to be eating stuff, you find out before you get yourself into a huge mess.

Aaron

[jotjotde]

It's a pity that after getting all this excellent advice, the TO appears to be incommunicado now. Maybe he ran out of electrons in the middle of nowhere and is still pushing his bike to the next charger 

But let's see it positively, no news are good news. I assume the bike works again and the TO is riding all day .

[Motoproponent]

...the TO appears to be incommunicado........

.......... TO is riding all day .

I've heard of OP (original poster) but TO is a new one for me. Not too big on message boards. can anyone fill me in?

[jotjotde]

TO = Thread Opener
In early forum days this was called a thread not a post. But I am old - maybe my abbreviations are out of date.