Everyone has opinions, rarely is one person 100 percent correct or incorrect, because they / we / me can't see YOUR bike and YOUR specific situation, so keep that in mind also.
if your bike is having balancing issues THAT bad, there is a bigger problem going on. Cells being connected will tend to self balance a little bit between each other just as a general rule on how that works. If one cell is dropping THAT bad and taking out an entire arm / bank, then there is something else majorly wrong. ideally the thing was fully charged AND balanced properly when they sold it to you. Normal day to day running should NOT unbalance them that badly, since they all are hooked in ONE circuit and should, ideally charge / discharge at the same rate! Again if something is unbalancing THAT BAD, that's looking more like a warranty issue for a bad cell in the entire battery pack.
Lets say you have a string of 12 batteries in series and one in the middle is super low. Yes THAT WILL take out that entire arm, especially at the point where that one low battery bottoms out and the voltage crashes. BUT the problem is, when you go to 'balance' the battery, to charge that ONE battery back up, the other 11 in the arm MUST take the charging current as well, since they are all in series! Unless you can get in there to that ONE battery and charge it up, it's going to take a long long time if EVER for it to finally balance out with the rest in it's string, IF it ever truly does, and will do so at the expense of the others in it's string.
Also keep in mind, Lithium cells, Unlike lead Acid cells, do NOT like to be continuously topped off, kept at top charge, so pushing them to their upper limits volt wise to micro balance them, is NOT good overall for the longevity of the cell. Most if not all LiIon packs and most the Li chemistries will tell you, do NOT trickle charge. if it's sitting for a month or so because it's winter / you are on vay cay etc, that's one thing, but sitting a few days or a week, NO it should NOT be draining that bad or need constant rebalance.
If you charge the battery pack, and it say's 'charged' and you wait 5 minutes and un / re plug in and it goes immediately back into a balancing mode and DOES balance for a significant period of time, there is a problem that needs a dealer's attention. It should have balanced in the first, second AT a very worse case shot.
Use your best judgement, but be mindful you do not OVER charge the batteries, trying to balance them to much.
Most of the wear / damage to Li batteries comes from the top / bottom 5 percent of their charge range, and of course exceeding those ranges. going low, they typically crash very quickly and should take the circuit out on it's BMS safety, going high now, just cooks things, and could possibly end up in thermal runaway. There is physical damage as well as dendrites form in the battery which threaten to short out the plates when you continuously take it to it's outer limits.
Don't take my word for it though, please, look around. Most manu's will advertise, if you go basically 80 percent DOD, we'll give you, say 10k cycles, (80 dod ideally means a 10-90 or 20-80 operating range, they want you to keep off 'the edges' of it's charge footprint) ask them for specifics. but if you go full 100 percent Dod, they' only warranty it for say 3 to 5k cycles. Yes, Topping Off or Bottoming out DOES take that much out of it's life span.
Aaron