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Author Topic: 2017 EsseEsse9: “Underfined Fault”  (Read 924 times)

tpproberts

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2017 EsseEsse9: “Underfined Fault”
« on: October 31, 2022, 11:24:11 PM »

My lovely EsseEsse9 is sick.  Unprovoked it throws an “Undefined Fault” message and won’t ‘Go’.  The Status Screen shows no problems.  There aren’t any faults in the maintenance screen.  I took it to the local Energica dealer and they installed a lot of software updates.  But after I got the bike back home - womp womp - same error.

I have reached out to Energica in San Francisco.  I’ll let you know what Chris Paz reports.
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DonTom

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Re: 2017 EsseEsse9: “Underfined Fault”
« Reply #1 on: October 31, 2022, 11:45:36 PM »

My lovely EsseEsse9 is sick.  Unprovoked it throws an “Undefined Fault” message and won’t ‘Go’.  The Status Screen shows no problems.  There aren’t any faults in the maintenance screen.  I took it to the local Energica dealer and they installed a lot of software updates.  But after I got the bike back home - womp womp - same error.

I have reached out to Energica in San Francisco.  I’ll let you know what Chris Paz reports.
You can try to reset the Vehicle Control Unit (VCU):

With the bike on press and hold the center mode button and the set button on the back of the left control. Hold these till the screen goes black and the bike will restart.


Let me know if that does anything for you.

-Don-  Auburn, CA
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1971 BMW R75/5
1984 Yamaha Venture
2002 Suzuki DR200SE
2013 Triumph Trophy SE
2016 Kawasaki Versys 650 LT
2017 Blk/Gold HD Road Glide Ultra
2017 Org Zero DS ZF 6.5/(now is 7.2)
2017 Red Zero SR ZF13 w/ Pwr Tank
2020 Energica EVA SS9
2023 Energica Experia LE
2023 Zero DSR/X

ColdSoda

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Re: 2017 EsseEsse9: “Underfined Fault”
« Reply #2 on: November 02, 2022, 10:29:00 AM »

My lovely EsseEsse9 is sick.  Unprovoked it throws an “Undefined Fault” message and won’t ‘Go’.  The Status Screen shows no problems.  There aren’t any faults in the maintenance screen.  I took it to the local Energica dealer and they installed a lot of software updates.  But after I got the bike back home - womp womp - same error.

I have reached out to Energica in San Francisco.  I’ll let you know what Chris Paz reports.

Unfortunately seems to be a pretty common occurrence on the newer energica models based on Facebook group posts and on here. I've had the same on my 23 ribelle. I emailed energica and Chris and waiting for a reply... Some think it may be due to charging to higher SOC but not allowing the balance to complete. No real absolute answer yet that I've seen.

Keep us posted with your findings!
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DonTom

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Re: 2017 EsseEsse9: “Underfined Fault”
« Reply #3 on: November 02, 2022, 11:21:14 AM »

[ Some think it may be due to charging to higher SOC but not allowing the balance to complete.
Why would anybody expect that?


I have a 2020 SS9- and I usually fast charge it to around 95% SOC before I disconnect. I can't see why that would only cause problems on the newer bikes.


-Don-  Auburn, CA
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1971 BMW R75/5
1984 Yamaha Venture
2002 Suzuki DR200SE
2013 Triumph Trophy SE
2016 Kawasaki Versys 650 LT
2017 Blk/Gold HD Road Glide Ultra
2017 Org Zero DS ZF 6.5/(now is 7.2)
2017 Red Zero SR ZF13 w/ Pwr Tank
2020 Energica EVA SS9
2023 Energica Experia LE
2023 Zero DSR/X

Demoni

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Re: 2017 EsseEsse9: “Underfined Fault”
« Reply #4 on: November 02, 2022, 12:45:33 PM »

I have reached out to Energica in San Francisco.  I’ll let you know what Chris Paz reports.

Sorry to hear about the issue with your bike. Can you email me directly about this? CPaz@EnergicaMotor.com

Do note that the "Undefined Fault" message is sort of a catch all for most "critical fault" that causes the general alarm (red triangle) to illuminate.
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yhafting

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Re: 2017 EsseEsse9: “Undefined Fault”
« Reply #5 on: November 03, 2022, 01:14:09 AM »

[ Some think it may be due to charging to higher SOC but not allowing the balance to complete.
Why would anybody expect that?

I have a 2020 SS9- and I usually fast charge it to around 95% SOC before I disconnect. I can't see why that would only cause problems on the newer bikes.

-Don-  Auburn, CA
[/quote]

As Demoni / Chris says, the error message in itself doesnt indicate anything in particular, so what to expect depends on how it occurs.

What some experience (me included- bike sent to italy for diagnosis/repair) is a few things that may follow each other:
1: You get undefined faults when regenerating at high SOCs
2: The bike struggles with balancing while fast charging- ie the charging current bounces up and down- unless manually dialed down
3: The bike limits power at lower SOCs- quite heavily- say when going uphill at 80-90km/h and you try to overtake a car, and there is absolutely nothing to fetch while it is clearly not traction control stepping in.

During normal riding, 3 is hard to identify, because it is sporadic, and you can get limited in one go and 5 seconds later it is already better, and if you, like me mostly use the bike between 90 and 60% SOC this is not likely something you will see until something is very wrong. 1 and 2 on the other hand is easier to spot. Charge the bike to full and roll down a hill with regen on (i dont reccomend doing this, but it will likely provoke the fault if it is there). 2 will likely happen anywhere from 50% SOC and up when DC charging at full speed.

What it seems (there are other options too, however unlikely) is that the bike doesn't balance the battery properly, which results in one or more cells getting weak. Whether or not they can be saved is (to me, while writing this) an open question. A weak cell may both be depleted faster and reach high voltages faster, which explains both 1. and 3. since the bike has built in features to protect the battery from harm. For 2, it seems the bike has trouble adjusting charging speed on DC chargers when the bike really needs to balance.
 
If this is caused by issues having the bike balanced, it may shed some light if it is related to how we charge. I mostly charge AC on reduced speed overnight (due to power related tariffs on electricity), but although the bike reports starting to balance, it does not seem to help-- except for the last trip to the dealer (~350km) where i manually set the DC charging speed to the level where it would balance without bouncing up and down - - at that trip, i DC charged 3 times: The first time, i was limited to 15A at 65% SOC, and 10A at 69%, so i gave up at 70%. The next charging session i got 20A up to 68%, while the last session was much better (still not at full speed)- but then obviously the battery must have gotten warmer from the 7Celcius it started at.

To understand this i guess one would need to know how the bike balances and what triggers balancing.

Anyway, if the bike has these issues, changing firmware might help (if the issue is a bike not balancing batteries when it should), but that is in the long run, not for the next ride.
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ColdSoda

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Re: 2017 EsseEsse9: “Underfined Fault”
« Reply #6 on: November 09, 2022, 01:06:56 AM »

I haven't done any DC fast charging on the bike yet, as my work has a L2 charger to use. I've changed the SOC limit from "off" to 80% as I dont really need the full range to get to work and back and this hasn't helped reduce the "undefined fault" message issues for me. I've never seen it while riding, only when trying to start the bike and put it into GO. if I can eventually turn it off and on enough times to get GO to appear, I'm good to ride home without issue (MIL light on, however). "diagnostic" result always says "status ok".

I sent an email out to Energica USA and Chris and hope they have a chance to review the case soon. I'll update here once we get a result to share.

Thanks for the continued discussion so far...
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2020 Eva 107 (Dec 2020-Sep2022)
2023 Eva Ribelle RS - current

ColdSoda

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Re: 2017 EsseEsse9: “Underfined Fault”
« Reply #7 on: December 30, 2022, 11:10:47 AM »

I haven't done any DC fast charging on the bike yet, as my work has a L2 charger to use. I've changed the SOC limit from "off" to 80% as I dont really need the full range to get to work and back and this hasn't helped reduce the "undefined fault" message issues for me. I've never seen it while riding, only when trying to start the bike and put it into GO. if I can eventually turn it off and on enough times to get GO to appear, I'm good to ride home without issue (MIL light on, however). "diagnostic" result always says "status ok".

I sent an email out to Energica USA and Chris and hope they have a chance to review the case soon. I'll update here once we get a result to share.

Thanks for the continued discussion so far...

Not sure its helpful at all, but the last email from Energica was December 8. They haven't replied since then - I know its the holidays, so I'll wait until next year to reply back to the email trail again... Really wish there was a way to pull codes/logs without a dealership. I would like to know what the "unknown fault" is before having to deal with months worth of shipping and waiting back to san francisco.

Hoping for positive results with the new year!
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1996 VFR 750 - current
2020 Eva 107 (Dec 2020-Sep2022)
2023 Eva Ribelle RS - current

jotjotde

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Re: 2017 EsseEsse9: “Underfined Fault”
« Reply #8 on: December 30, 2022, 03:21:59 PM »

Which FW version has your bike now?
I recently got an update at my dealer which he told me should redeem unstable acceleration caused by suboptimal balancing.
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