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[pargil]

I am aware that the firmware can be updated either from the bike internal Cell module or through the phone app by bluetooth.  Since I own the bike (3 months), I have this message on the bike display after key ON " "Firmware update available. Update Now or Postpone". No firmware update message in the phone app (Zero Next Gen). Phone app is paired with the bike. I have tried many times in different locations to make sure I have a strong cell signal to update the firmware and it fails after +- 5 min.  with the error code #8 (firmware update failure, please try again). 
I have never been able to update from the phone app. Bike is on Ver. 17 (BMS,MBB).  Bike runs great with no issues. I know, "if it ainT broken, don't fix it", but I would like to get rid of this annoying message after key On for updating. I know that ver.19 is now released.
Thanks for your input.

[lunarxs]

Are you able to consistently "Remote Connect" and see your current SOC?

If so, you might want to stay on v17.

[karlh]

You're not alone.  I've had the same problem since the day I purchased my 2020 SR/S.  Over-the-air updates indicated on the bike's dash usually work (I've has some failures), but when using the Firmware Updates page of the app I get a continuous "Looking for updates" message with a spinning circle.  This will go on for as long as I care to let it.  Zero Customer Support has repeatedly told me that the next app release will fix this, but after several subsequent releases the problem still exists.

[pargil]

Yes I do consistently remote connect and can get the SOC.

[lunarxs]

Yes I do consistently remote connect and can get the SOC.

You're very lucky to have that working.

My bike updated (from v18 to v19), via "Performance/Manage Firmware" in the app.
Unfortunately, my "Remote Connect" isn't in the greatest of shape.
You may have read, on this forum, that v18 & v19 risk breaking "Remote Connect".