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[daviddi888]

Hey guys, I just took delivery of my very first E-bike(2021 EVA Ribelle), I love it!  I do how ever have an issue when I'm charging it(very first charge).  The bike is cool, and the garage is about 78 degrees, the charger is plugged in to a regular good ol' home A/C 110v outlet, after an hour, I went to check on it, and I noticed the charging has stopped, all three(green,red,blue) leds on the charger was on solid.  I've checked the chart, and I believe is in overheat protection mode.  Any how, restarted the charger, and a hour later, same thing, again and again.....anyone else had this issue, or heard of it?  Please help, I never had an pure electric vehicle before, don't know what's going on? FYI, the closest Energica dealership is over 250 miles away.  Thanks guys.

[ultrarnr]

Do you have access to 220 volt charging? I have had problems with 110 volt charging several times with it cutting off. Never tried to trouble shoot it though. Charging from 220 volts has been flawless.

[BigPoppa]

Next time I need to charge up my Ribelle, I'll use my 110v charger. I've only used 240v and DC charging on my Ribelle since owning it. I have done 110v, 240v, and DC charging on my 13kw EsseEsse and I've never experienced an issue like the one described by daviddi888.

I'll post back here once I do a 110v on the Ribelle and see if I experience any issues.

[ultrarnr]

I tried charging from 110V yesterday for the first time in a few weeks just to see how it would go. At 7:21 pm I plugged in with 9% SOC. I went to bed at about 1030pm and the bike was still charging, was at 21%. I woke up at 4:30 am this morning to find the bike not charging and turned off. I turned the bike on to find the bike at 20% SOC. There were no fault or error messages that might explain why the bike decided to stop charging. I unplugged the charger and plugged it back in and it is charging again. Will see how long it charges now. But needing to add 80% means it could take another 20 hours to fully charge since it only adds about 4% SOC per hour. Depending on how much you ride everyday you may need to charge from 220 volts just to have a fully charged bike everyday. Energica has really slowed down the charging speeds on the Ribelle and the days of just charging overnight from 110 volts are gone. The Eva 107 I had could fully charge in a bit over 9 hours. The Ribelle can take over 24+ hours to fully charge from 110 volts.

Wish I could tell you something more about what the charging problem is other than you aren't the only one. Is installing a 220 volt outlet an option for you? Right now I am betting that if it is possible you could get an electrician to install a 220 volt outlet and buy a 220 volt charger faster than Energica can fix the charging problem. And you might need to charge from 220 if you ride enough anyway.

[ultrarnr]

Update: I checked the Ribelle at 0720 to find it off and not charging. I turned it on and it was at 26% SOC. As before, no fault codes or error messages to explain why charging stopped. I unplugged the charger and plugged it back in and it started to charge again.

[BigPoppa]

I plugged my Ribelle into my 110v charger last night after a spirited ride. Started in the 30%’ish state of charge. I just unplugged it after a little over 8 hours and it was in the low 70% range. No other issues but I didn’t let it go to it’s 80% SoC preset.

I’m using the Clipper Creek charger that came with my 13kw EsseEsse9 and it’s plugged into a GFCI 120v outlet.

With the larger battery in the Ribelle, I doubt I’ll use the 110v charger again other than for long term storage mode.

[ultrarnr]

BigPoppa, Sounds like yours is charging fine. I checked mine again at 0830 and it had stopped charging again. But this time there was a "Undefined Fault Contact Service" Message on the screen. Something that seemed a bit odd was the fact that there was also a ! symbol next to the TC icon and it was yellow. I turned the bike off, turned it back on and everything cleared. Have it charging again just to see how long it goes before stopping and if the message returns.

[ultrarnr]

Ok, last update, I give up on 110 volt charging. I restarted the charging at 0830. Checked it at 1000 and it had stopped charging and was turned off. I turned the bike back on and it was at 37% SOC. Again no error messages of any kind. I checked again at 1130 and it had stopped charging but the bike was still on and the Undefined Fault message was showing. The TC icon also had the ! next to it and it was yellow. So I decided to see if there was anything on the Energica app that could shed some light on what was going on. There was a page that claimed the bike was moving at 73 miles and hour and the motor was spinning at 4550 RPM and using 5kw of power and delivering 11 ftlbs of torque. This might be why the TC icon on the dash is showing yellow with a ! next to it. So maybe the reason that the charging is being turned off is that somehow the Ribelle thinks it is traveling down the road at 73 MPH (while stationary in my garage) and you can't charge and ride at the same time so it turns the charging off. But this malicious code only works when the bike is charging on 110 volts, not 220 or CCS.

I am also going to make a wild guess and say the people who wrote the code for Eva 107 are not the same people who are writing the code for the Ribelle. Never saw this kind of crazy stuff on my Eva 107.

[BigPoppa]

Definitely sounds like some kind of sensor isn’t working properly if the bike thinks it’s moving while stationary and charging. Hopefully you can get it into your closest dealer and have them diagnose it.

I wonder if it could be related to the fan on the AC charger. The fan on my 13kw EsseEsse9 seems to be temperature controlled meaning it only comes on when the charger gets warm whereas the fan on the Ribelle’s charger seems to be a simple on/off affair. I wonder if the fan running for extended periods of time due to slower 110v charging could be a contributing factor.

Just a wild guess from me...I’m no expert, just an observation.

[Sklith]

When the app's giving you all those stats while your bike's clearly not moving, it means that the app's in demo mode, and it hasn't established a Bluetooth connection yet.

ultrarnr, have you tried using a different AC charger? Also, try plugging into an outlet which isn't on the same circuit where you're having charging problems.

[ultrarnr]

Sklith,

For day-to-day charging I charge from 220 volts which so far has been flawless. The 110 volt charger I have is the Clipper Creek model that I got with my Eva 107 and never had any issues with it. But right now with my commute 100 volt charging is too slow.

[ultrarnr]

Sklith,

Decided to explore the phone app more tonight and can confirm the numbers I posted are showing when there is connectivity. My Ribelle has a lot of seemingly software related issues, this is just one example.