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Author Topic: App won't let me update firmware  (Read 504 times)

atldinan3

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App won't let me update firmware
« on: December 20, 2017, 04:05:26 AM »

So I just went to update the firmware on my 2017 Zero DS, and the app says I have to take it to a dealer for the update. ????  I live out of range from the nearest Zero dealer, and the ONLY reason I purchased a new model was so that I could do the firmware updates on my own. Thats what they advertise. So now, 4 months in to my purchase, I have to take it to a dealer???   

I feel totally F*%ked by Zero. I hope I’m misunderstanding something. I don’t have any way to get it to a dealer (unless someone has successfully crammed one in the back of a VW Golf!!).  >:(
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Richard230

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Re: App won't let me update firmware
« Reply #1 on: December 20, 2017, 04:50:48 AM »

My 2018 Zero owner's manual doesn't mention anything about owner-installed firmware updates.  Perhaps one of their marketing types became confused and said the wrong thing in their ads.   :o  Also, the latest app for my new Zero doesn't seem to have an option for owner-downloads.   ???  I also don't recall that being a feature listed in their 2018 model description on Zero's website.
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Richard's motorcycle collection:  2018 16.6 kWh Zero S, 2016 BMW R1200RS, 2011 Royal Enfield Bullet 500 Classic, 2009 BMW F650GS, 2005 Triumph T-100 Bonneville, 2002 Yamaha FZ1 (FZS1000N) and a 1978 Honda Kick 'N Go Senior.

atldinan3

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Re: App won't let me update firmware
« Reply #2 on: December 20, 2017, 05:03:22 AM »

Ya, I'm trying to find documentation on this. It's not in my 2017 manual, and its not on their website. In fact, the screen-caps on the app page of their website don't have the Firmware Update button that mine does (1.4.0(55)).

But I'm certain that I was told that at-home sw updates were one of the landmark features of the 2017 models. I think it was even discussed here. It truly was the key decision point I used regarding spending more (quite a bit) to get a new (6.5kWh) vs  a used (13kWh) bike.
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42Cliffside

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Re: App won't let me update firmware
« Reply #3 on: December 20, 2017, 06:51:13 AM »

I got the same go to the dealer for update on my app as well. 2017 DSR

I was thinking there was a intermediate firmware update I didn't install and that was the reason. Perhaps not though... I just saw that go to the dealer the other day for the first time.
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Shadow

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Re: App won't let me update firmware
« Reply #4 on: December 20, 2017, 11:05:26 AM »

You're also going to have to get to a dealer for the 600mi service, and motor controller recalibration (commissioning). Don't forget that! There is no reasonable way to do it without a shop that has the proprietary software.
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ultrarnr

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Re: App won't let me update firmware
« Reply #5 on: December 20, 2017, 03:58:45 PM »

The Zero App on my IPhone shows Firmware Update for 2017 and later models. I have App version 1.40
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originalspacerob

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App won't let me update firmware
« Reply #6 on: December 20, 2017, 06:15:11 PM »

This is the second time the app has told me to go to the dealer. The first was a week after I had the 600 mile service done and firmware updated.  Supposedly was an app glitch. Now about a Month or more ago I am seeing an update again and go to dealer.  They did tell me that the bike could be updated from the App and thats how they advertised it. But has not happened as of yet. I don’t remember anything says that it will only let you know that there is an update. From the looks of it i don’t think it will now. Since none of us that I have seen have been able to. We only get notification. At least from the email we got about the winter storage from Zero they say firmware updates are free. Doesn’t help if your dealer is far away however.

Here is a screen shot of the App that says you can update with the 2017 on up bikes



Sent from my iPhone using Tapatalk
« Last Edit: December 20, 2017, 06:18:15 PM by originalspacerob »
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First Electric Motorcycle, 2017 ZERO DSR
2004 R1150GS ADV
1980 GS550
2008 XR650L, CRF front forks and Wilbers Rear Shock
2001 Ural Patrol
2006 TTR230

atldinan3

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Re: App won't let me update firmware
« Reply #7 on: December 20, 2017, 06:35:18 PM »

You're also going to have to get to a dealer for the 600mi service, and motor controller recalibration (commissioning). Don't forget that! There is no reasonable way to do it without a shop that has the proprietary software.

Ummm, WHAT??????  This uncovers a second lie... I was told that there is no break-in service required!! Again, I don't have any way to get the bike to the dealer, and absolutely would not have purchased a vehicle that dictated impossible-to-meet requirements.

God f*&kn da*mnit!  I feel so lied to and cheated.  I'd return this thing today if I could. I don't know how I got taken for so many lies.
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NEW2elec

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Re: App won't let me update firmware
« Reply #8 on: December 20, 2017, 09:46:19 PM »

Atldinan3 relax a bit first.  Yes, if you pull up the 2017 version of Zero's web page under features it talks about the app and under the sub "details" it says you can do your own updates with the app.
Try to email them and see what they say.

As an older fart I hate wireless "talking"  I suggested a simple usb port that could have downloaded to a thumb drive from their website.  That way you could go back to an older version if there was a problem.

Of course I don't know what changes as time goes on. It's just a battery powered motor that moves people down the road.  Don't let it charge too high or low, go faster when you turn the throttle more and that's about it.  I know that there is actually much more going on but you get my meaning.  What changes from when the bike left the factory?

Good luck and if the bike is riding fine right now don't stress if you don't update for a while.
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atldinan3

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Re: App won't let me update firmware
« Reply #9 on: December 21, 2017, 01:46:02 AM »

Ya, I’m trying to calm a bit, however I’m really struggling with feeling violated. In my mind, the essential benefit of the bargain on which I made my purchase decision was untrue.  Terms such as material misrepresentation (borderline fraudulent), and nullification of the benefit of the bargain come to mind. I truly would not have purchased the bike if I was properly informed that, a) I had to bring to dealer for routine sw updates, and/or b) the bike required break-in & similar routine maintenance.  EITHER of those were dealbreakers.  And both were assured to me to not be required, yet both are.

Indeed the bike runs fine as it is. However, the fact remains that at some point I am going to figure out how to drag this thing to a dealer.  It’s not fitting in the back of my VW, and I don’t have any local friends with trailers. (knot in stomach returns).  I’m looking at a supreme PITA that I would happily have NOT paid a premium to have to endure. I really wish I had just bought back my old ’94 K75 for $2,500, instead of getting fooled into paying over $10k more (including dealer fee’s, taxes, etc) to deal with the above.

Finally, my contrasting datapoint is my Nissan Leaf. I’ve had it for 4 years and 30k miles and have NEVER had to take it to the dealer. No sw updates, no routine maintenance. Absolutely nothing. Thats what I thought I was getting with a Zero, which is why I went against recommendations and bought one out-of-range from a dealer.

Anyway, I’m cooling down.  Thanks for letting me vent.  My biggest concern at the moment is actually that my anger and outrage could morph into resentment and disgust. I think many people who participate in a forum like this understand the emotional connection between man & machine (so to speak). So it saddens me to watch what I fear could become a toxic contamination of my personal relationship with my Zero.  :'(
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KrazyEd

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Re: App won't let me update firmware
« Reply #10 on: December 21, 2017, 02:38:18 AM »

The only thing on the Zero that doesn't require attention that does on an ICE bike is the Engine.
Even there, the motor, BMS, charger etc. should be verified as operating properly
Other than that, it is the same as any other motorcycle. You have to make sure that the all bearings
are seated properly, front end and swing arm. Belt is tight. All bolts and screws are at proper torque.
Brake fluid is correct, lights etc.
It states in the owner's manual that it should be serviced at initial 600 miles and at least every 12 months.
Manual also stated that failure to update firmware could be grounds for voiding your warranty.
They do mention over the air firmware updates in this press release, but, I don't see it in the manual

http://www.zeromotorcycles.com/press-releases/oct-17-2017-2018-model-line.php

Manufacturers announce things all the time that don't make it to the end user.

As far as not being able to take it to the dealer because you have a VW Gold,
I have towed my motorcycles allover the country using my Honda Civic Hybrid.
I can't imagine that your Golf is any more anemic than my Civic. I didn't notice
where you are in the world but I can't imagine that there isn't power between
you and the dealership. Here is a link for a hitch for the VW Golf for well under $100

https://www.homedepot.com/p/CURT-Class-1-Trailer-Hitch-for-Volkswagen-Golf-11654/205630661?cm_mmc=Shopping|THD|google|&mid=stzcD2aLN|dc_mtid_8903tb925190_pcrid_195274179091_pkw__pmt__product_205630661_slid_&gclid=CjwKCAiAsejRBRB3EiwAZft7sJhVhNgjEAymtA3hYAMa0W4s_2_jK5lj00V09rLHtgDrZQjveqeJ6BoCEeEQAvD_BwE

If you don't wish to get a hitch and buy / rent a trailer, Take a day or two and
ride it. I rode my stock 13KW 2016 SR from Hollywood Electrics to Vegas ( just under 300 miles ).
It took longer than it would have if I was driving a conventional vehicle but with planning
I made it without ever running out of juice.
Quit whining and ride
« Last Edit: December 22, 2017, 02:27:51 PM by KrazyEd »
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Richard230

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Re: App won't let me update firmware
« Reply #11 on: December 21, 2017, 05:06:41 AM »

My 2018 Zero was serviced two weeks ago and I was told that I have the latest app and firmware.  Here is what my app says about this:
"App Version 1.6.50 (21)"
"OS Version 5.1.1 (22)"
"Expire Firmware Check Windows" - whatever that means.  ::) But I did attempt to check the latest firmware via the app, but I got tired watching the spinning wheel and gave up.  ???
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Richard's motorcycle collection:  2018 16.6 kWh Zero S, 2016 BMW R1200RS, 2011 Royal Enfield Bullet 500 Classic, 2009 BMW F650GS, 2005 Triumph T-100 Bonneville, 2002 Yamaha FZ1 (FZS1000N) and a 1978 Honda Kick 'N Go Senior.

Shadow

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Re: App won't let me update firmware
« Reply #12 on: December 21, 2017, 12:16:32 PM »

Most dealers simply don't ride Zero bikes nor do they know what they're talking about.

Yes, there is a break-in period on 2016 Zero S/DS and  probably on the newer model years as well. The procedure can be done while you wait and should take no more than 20 minutes, and further the policy is very clear that this required periodic maintenance is of no cost to to the owner for the lifetime of the vehicle.

If the dealership person claims there's no maintenance then they simply are uninformed.
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originalspacerob

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Re: App won't let me update firmware
« Reply #13 on: December 22, 2017, 01:53:41 AM »

 I also bought a Zero this year like you. I had to do my research before I did. I read the maintenance intervals in the downloadable manual on there site to get an idea of what they require. All made sense but the timing and commissioning. So I asked. And they said it should be done at the 600 mile check or sometime shortly after. After the initial one its something like every 14000 miles. On my bike it was off slightly by the readouts but i didn’t notice a difference after they calibrated it. From reading and talking to the dealer it is an important maintenance since the new IPM motors can run hotter and other odd things can happen. Think of it almost like a valve adjustment. Im a bit disappointed in the fact the last two updates are not updatable per the app as you are.  That does kinda suck. So maybe Zero has a good answer. I haven’t asked myself yet.
   Like any vehicle maintenance is needed. And all on the zero can be done by the owner except for one. That is the timing and commissioning. For now the firmware is also one but maybe the app will work like it should soon and that will not require a dealer.


Sent from my iPhone using Tapatalk
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First Electric Motorcycle, 2017 ZERO DSR
2004 R1150GS ADV
1980 GS550
2008 XR650L, CRF front forks and Wilbers Rear Shock
2001 Ural Patrol
2006 TTR230

MrDude_1

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Re: App won't let me update firmware
« Reply #14 on: December 22, 2017, 06:49:43 PM »

If the dealership person claims there's no maintenance then they simply are uninformed.

What about all the enthusiasts that jump up and down yelling about how there is no maintenance?
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