Print

Please login or register.
1 Hour 1 Day 1 Week 1 Month Forever
Login with username, password and session length

[togo]

Zero reports the issue has been addressed in the new version released this past week.

See: https://zeromanual.com/index.php/Official_Mobile_Application#Unable_to_Customize_Drive_Mode

[Ndm]

I've updated the app and it still doesn't save custom settings (2013 zero s) it does connect faster and without me having to manually connect

[Richard230]

The app, that was automatically updated at the end of July, continues to save the custom setting on my 2014S. 

[Lenny]

If nothing helps, your dealer is able to set the custom mode manually via the diagnostic tool.

[togo]

I got word that the version released last week was supposed to fix these issues.

https://zeromanual.com/index.php/Official_Mobile_Application#Unable_to_Customize_Drive_Mode

[togo]

It did not : - (

If you were previously affected by the "can't change change custom mode" issue and have updated to the latest version of the Zero Motorcycles app, and are still having the problem, please email support@zeromotorcycles.com with subject line "still unable change custom mode" and the year and model of your motorcycle, and the version of the app. I'm told this is the best way to get this issue past Zero Support to the attention of Zero Engineering. I've got two reports that 2013 models are still affected, and can now confirm that my 2014 SR is also affected.

You can get the app version from within the app by touching the support icon and then"about this app"

[togo]

This goes for iphone people as well.

Indeed, especially for iphone people, since rolling back versions is so difficult in ios.

[togo]

Anyone report to Zero, get any word from Zero that they are fixing this issue?

Being able to adjust custom mode is pretty important.

[Ndm]

I've reported it but I have only received the cg response stating they received my request

[odedmaz]

Zero are not great when it comes to e-mail response..

Sent from my XT1585 using Tapatalk

[Shadow]

Zero are not great when it comes to e-mail response..

If you call and leave a message to say when you sent the email and what the topic is, I usually get a response within 2-3 business days.

[Richard230]

Zero are not great when it comes to e-mail response..

If you call and leave a message to say when you sent the email and what the topic is, I usually get a response within 2-3 business days.

When I emailed Zero about the CA rebate program not receiving their 2018 model VIN numbers, they got back to me in only 3 hours. So I guess it depends upon how important your question is to them.   

[togo]

Yeah.  Supporting older bikes on non-safety-related issues doesn't seem to be a priority.

It's one of the reasons I'm not buying a new bike from Zero right away.  I like expensive things I buy to last a while.

[nigezero]

I relented and got a firmware update ( first time) on my 2014 DS to try and fix this  after advice from Zero. Updated everything but the custom won’t work, and it says my range is now 24,567kms. Zero have been great on phone and email, working with out only local dealer to update their software.

[TheRebelFred]

Hey all, any news about a software update to correct this issue?

Nigezero, my app also says 253,000km to empty as well on a 2014 Zero S (no power tank). This is the last small issue to fix before my Zero is perfect!

If anyone reads this from Zero, please update the app/firmware.




Sent from my iPhone using Tapatalk