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Author Topic: unable to change Custom mode.  (Read 1438 times)

togo

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Re: unable to change Custom mode.
« Reply #15 on: October 01, 2017, 11:53:56 AM »

Zero reports the issue has been addressed in the new version released this past week.

See: https://zeromanual.com/index.php/Official_Mobile_Application#Unable_to_Customize_Drive_Mode
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It's like flying, but with more traction.  And none of that Z-axis complexity.

Lost my faith in Zero with my 2011 S, but regained it with my 2014 SR.  Diginow SCv2 changed my SR from a fun ride to primary transport.

2014 Zero SR, accessorized. 2008 Vectrix VX-1 NiMH. 2001 Honda Helix.

Ndm

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Re: unable to change Custom mode.
« Reply #16 on: October 01, 2017, 06:29:36 PM »

I've updated the app and it still doesn't save custom settings (2013 zero s) it does connect faster and without me having to manually connect
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2013 zero S  ZF13.0 , 2017 chevy bolt, 2008 IGO Titan bike

Richard230

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Re: unable to change Custom mode.
« Reply #17 on: October 01, 2017, 07:15:18 PM »

The app, that was automatically updated at the end of July, continues to save the custom setting on my 2014S.  ???
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Richard's motorcycle collection:  2018 16.6 kWh Zero S, 2016 BMW R1200RS, 2011 Royal Enfield Bullet 500 Classic, 2009 BMW F650GS, 2005 Triumph T-100 Bonneville, 2002 Yamaha FZ1 (FZS1000N) and a 1978 Honda Kick 'N Go Senior.

Lenny

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Re: unable to change Custom mode.
« Reply #18 on: October 02, 2017, 01:18:14 AM »

If nothing helps, your dealer is able to set the custom mode manually via the diagnostic tool.
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Zero FXS 6.5 MY16
Luggage rack and Eltek FastCharger

#ride365

togo

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Re: unable to change Custom mode.
« Reply #19 on: October 04, 2017, 03:46:31 AM »

I got word that the version released last week was supposed to fix these issues.

https://zeromanual.com/index.php/Official_Mobile_Application#Unable_to_Customize_Drive_Mode
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It's like flying, but with more traction.  And none of that Z-axis complexity.

Lost my faith in Zero with my 2011 S, but regained it with my 2014 SR.  Diginow SCv2 changed my SR from a fun ride to primary transport.

2014 Zero SR, accessorized. 2008 Vectrix VX-1 NiMH. 2001 Honda Helix.

togo

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Re: unable to change Custom mode.
« Reply #20 on: October 06, 2017, 11:05:08 AM »

It did not : - (

If you were previously affected by the "can't change change custom mode" issue and have updated to the latest version of the Zero Motorcycles app, and are still having the problem, please email support@zeromotorcycles.com with subject line "still unable change custom mode" and the year and model of your motorcycle, and the version of the app. I'm told this is the best way to get this issue past Zero Support to the attention of Zero Engineering. I've got two reports that 2013 models are still affected, and can now confirm that my 2014 SR is also affected.

You can get the app version from within the app by touching the support icon and then"about this app"
« Last Edit: October 06, 2017, 11:11:55 AM by togo »
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It's like flying, but with more traction.  And none of that Z-axis complexity.

Lost my faith in Zero with my 2011 S, but regained it with my 2014 SR.  Diginow SCv2 changed my SR from a fun ride to primary transport.

2014 Zero SR, accessorized. 2008 Vectrix VX-1 NiMH. 2001 Honda Helix.

togo

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Re: unable to change Custom mode.
« Reply #21 on: October 20, 2017, 11:11:07 AM »

This goes for iphone people as well.

Indeed, especially for iphone people, since rolling back versions is so difficult in ios.
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It's like flying, but with more traction.  And none of that Z-axis complexity.

Lost my faith in Zero with my 2011 S, but regained it with my 2014 SR.  Diginow SCv2 changed my SR from a fun ride to primary transport.

2014 Zero SR, accessorized. 2008 Vectrix VX-1 NiMH. 2001 Honda Helix.

togo

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Re: unable to change Custom mode.
« Reply #22 on: November 17, 2017, 03:57:17 AM »

Anyone report to Zero, get any word from Zero that they are fixing this issue?

Being able to adjust custom mode is pretty important.
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It's like flying, but with more traction.  And none of that Z-axis complexity.

Lost my faith in Zero with my 2011 S, but regained it with my 2014 SR.  Diginow SCv2 changed my SR from a fun ride to primary transport.

2014 Zero SR, accessorized. 2008 Vectrix VX-1 NiMH. 2001 Honda Helix.

Ndm

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Re: unable to change Custom mode.
« Reply #23 on: November 17, 2017, 06:46:30 PM »

I've reported it but I have only received the cg response stating they received my request
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2013 zero S  ZF13.0 , 2017 chevy bolt, 2008 IGO Titan bike

odedmaz

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Re: unable to change Custom mode.
« Reply #24 on: November 17, 2017, 10:09:54 PM »

Zero are not great when it comes to e-mail response..

Sent from my XT1585 using Tapatalk

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Shadow

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Re: unable to change Custom mode.
« Reply #25 on: November 18, 2017, 12:38:33 PM »

Zero are not great when it comes to e-mail response..
If you call and leave a message to say when you sent the email and what the topic is, I usually get a response within 2-3 business days.
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Richard230

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Re: unable to change Custom mode.
« Reply #26 on: November 18, 2017, 08:56:01 PM »

Zero are not great when it comes to e-mail response..
If you call and leave a message to say when you sent the email and what the topic is, I usually get a response within 2-3 business days.

When I emailed Zero about the CA rebate program not receiving their 2018 model VIN numbers, they got back to me in only 3 hours. So I guess it depends upon how important your question is to them.   ::)
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Richard's motorcycle collection:  2018 16.6 kWh Zero S, 2016 BMW R1200RS, 2011 Royal Enfield Bullet 500 Classic, 2009 BMW F650GS, 2005 Triumph T-100 Bonneville, 2002 Yamaha FZ1 (FZS1000N) and a 1978 Honda Kick 'N Go Senior.

togo

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Re: unable to change Custom mode.
« Reply #27 on: November 27, 2017, 03:01:39 AM »

Yeah.  Supporting older bikes on non-safety-related issues doesn't seem to be a priority.

It's one of the reasons I'm not buying a new bike from Zero right away.  I like expensive things I buy to last a while.

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It's like flying, but with more traction.  And none of that Z-axis complexity.

Lost my faith in Zero with my 2011 S, but regained it with my 2014 SR.  Diginow SCv2 changed my SR from a fun ride to primary transport.

2014 Zero SR, accessorized. 2008 Vectrix VX-1 NiMH. 2001 Honda Helix.

nigezero

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Re: unable to change Custom mode.
« Reply #28 on: December 03, 2017, 05:53:21 AM »

I relented and got a firmware update ( first time) on my 2014 DS to try and fix this  after advice from Zero. Updated everything but the custom won’t work, and it says my range is now 24,567kms. Zero have been great on phone and email, working with out only local dealer to update their software.
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TheRebelFred

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Re: unable to change Custom mode.
« Reply #29 on: December 04, 2017, 07:23:41 AM »

Hey all, any news about a software update to correct this issue?

Nigezero, my app also says 253,000km to empty as well on a 2014 Zero S (no power tank). This is the last small issue to fix before my Zero is perfect!

If anyone reads this from Zero, please update the app/firmware.




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