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[EdwardButler]

My brand new, super fun Zero DS won't start, showing "contactor error" and had to be towed back to the shop after 3 weeks and 200 miles. I am ridiculously dissapointed to the point of thinking about selling the bike and taking the loss. How common is this? Do these bikes spend more time at the shop than on the road? Love to hear your experiences.

[skoleskibe]

My SR2015 has never stranded me! 15000km


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[Shadow]

Let us know how it goes with the warranty repair.

[Blotman]

I'm on my second Zero. The first one is still good after 30,000 miles, and both bikes haven't let me down. Once in a while, you'll hear a story about a faulty bike. They're fully capable of running solid, and the dealer should make it right for you under warranty.

[tamjam]

3400 miles and 9 months of ownership (I know, I need to ride it more) and mine has never let me down. I can occasionally cause a "no start" (the little green arrow doesn't stop flashing) if I don't "start" it in the right order which for me is key on, kickstand all the way up, and then finally ignition switch on. I don't get a "contact error" message though.

[stevenh]

5108 trouble free miles on my '16 DSR (so far)...

Steve

[clay.leihy]

I bought my 2015 FX with about 5000 miles on it. The previous owner had the batteries replaced under warranty. After another 5000 miles, a week ago, my onboard charger quit. The dealer is confident they can have it done, under warranty, in a week.

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[buutvrij for life]

It's a bit disapointing yes. But selling the bike immediately seems a decision far too quick to me... Let's wait what the dealer finds out..?

[42Cliffside]

2017, only time it didn't start was fixed by cycling the key or plug in & unplug/both

[EdwardButler]

Let us know how it goes with the warranty repair.

Thanks, really appreciate knowing that there are a lot of people out there NOT in my boat. Will let you know how the repairs go...

[gyrocyclist]

My brand new, super fun Zero DS won't start, showing "contactor error" and had to be towed back to the shop after 3 weeks and 200 miles. I am ridiculously dissapointed to the point of thinking about selling the bike and taking the loss. How common is this? Do these bikes spend more time at the shop than on the road? Love to hear your experiences.

2016 SR, 5500 miles, have never had a problem, have never regretted purchasing the moto.

[Doctorbass]

I would like to comment and also bring my experience with my past 3 Zeros... However these was all "Frankensteined" by me to get better performance at lower cost than a brand new...    26 000km so far had few problem but all solved these myself.

Doc

[EdwardButler]

So it took the dealer 1 week to look at the bike. When they did, it started fine for them, so they are claiming operator error. I'm highly skeptical of their point of view. I don't know anything that I could do that would get it to flash contactor error and not boot up. Additionally, I downloaded the logs and found some things that certainly don't look normal right around the same time, see blurb below:


 03734     06/13/2017 15:22:09   Turning ON DCDC
 03735     06/13/2017 15:22:11   SEVCON CAN EMCY Frame      Error Code: 0x1000, Error Reg: 0x01, Sevcon Error Code: 0x5182, Data: 03 02 00, Unknown
 03736     06/13/2017 15:22:16   SEVCON CAN EMCY Frame      Error Code: 0x1000, Error Reg: 0x01, Sevcon Error Code: 0x4681, Data: 00 00 00, Preop
 03737     06/13/2017 15:22:16   DEBUG: Sevcon Entered Preop Mode
 03738     06/13/2017 15:22:16   Module 00 Opening Contactor  vmod: 113.628V, batt curr:   0A
 03739     06/13/2017 15:22:16   Module 01 Opening Contactor  vmod:   0.000V, batt curr:   0A

I've reached out to Zero and the dealer for comment but have received no reply as of yet.

Oh, one more thing, the original error happened after charging after my first really rainy bike ride. Could this all be water getting somewhere it wasn't suppose to be?  If so, I'm suspecting it will happen again as soon as rainy season starts up. Hopefully I'm not too stranded when that happens. But, for the now the bike is working fine..

[KrazyEd]

I am presently on my third Zero.
2012 XU had been sitting in the shop for extended period before I purchased it. The last one they sold before quitting as Zero dealer.
Had leak in forks when I went to pick it up on day of sale. Dealer swapped forks with another bike they had. Took a couple swaps to
get it right but worked fine once completed. Put about 10K miles on it and started getting some of the issues that others were seeing.
HollyWood Electrics replaced motor under warranty. Very short turn around time. Was run over on the way home with the new motor
and bike was destroyed so, no information after that.
2013 FX Franken Bike. Conversion to FXS was done prior to my purchase.  12K miles no issues.
2016 SR 13 Presently has about 2K miles on it. On board charger has been replaced twice. I have a QuiQ charger so on board charger
was ordered, rode bike while waiting for parts ( a week or two ) and HollyWood Electrics did the replacement in one day.
The percentage of issues is high given the number of bikes produced vs the number with problems but I am still happy with my bikes.
A lot of the problem comes from dealer competence. Just like any of the new technology vehicles. Teslas have a lot of issues given the
number produced but, are generally taken care of to owner satisfaction because that is all they sell. Conventional dealers selling
unconventional cars don't mesh very well
Hollywood Electrics only sells electric vehicles and are passionate about the products that they sell. Dealers who pick up Zero as
an add on may not have the passion or wish to devote resources to promoting the Zero brand

[Richard230]

I haven't been back to my dealer since I bought my bike and my power tank was installed.  Now I just keep my fingers crossed and hope for the best. No problems so far and my bike is running perfectly on Firmware version 36.  Even my Calex 1200W charger is still working after 3.5 years on the job, charging at least once a week and until recently being hooked up to power 24/7.