You'll find several countries in Europe where Zero is sold reporting problems. It's not the bike breaking down problems, that's part of any bike. But where they seem to have problems is repairing real problems.
The stuff the dealers can repair is no problem; most dealers are close to their customers and will do whatever they have to do to get the bike back on the road. But when they need to fall back on Zero, that's where the problems arise at this moment; no or little spares, procedure problems, stock control, etc.
Mike, I wouldn't judge a book by its cover. Large dealerships are just as capable of being rubbish. I'd still be inclined to talk to the guy running his hole in the wall. It often boils down to the skills of one person anyway.
Having said that though, the longer I wait with no news on my back wheel, the less inclined I am to recommend buying a Zero to anyone. I woke up this morning and this thought crossed my mind:
Zero have no right to sell a product if they are unable to support it.
I didn't buy a Zero with the intention of doing long term test rides on courtesy bikes, all of which run on petrol and defeat the whole objective. I'm starting to wish I'd kept the VFR and just had more fun as well as being able to go on longer trips... I'm a little surprised I'm saying that because I was loving my Zero. That's fun too, in different ways, but it's no use to me sat at the dealership. Over five weeks now!!!
Of course the sensible thing to do would have been to keep my NC750 and it would still be serving me well today with minimal running costs. Logic and bike ownership don't always go hand in hand.
It's time to give Aaron a call and have a few strong words with him. It's not something I shall relish...