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Author Topic: 2.5 years... past warranty, right ?  (Read 1069 times)

firepower

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Re: 2.5 years... past warranty, right ?
« Reply #15 on: October 11, 2016, 04:22:51 PM »

That is good news. Good job Zero.
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Suzuki SV650S 2002

pacificcricket

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Re: 2.5 years... past warranty, right ?
« Reply #16 on: October 14, 2016, 02:58:16 AM »

Got a call from the dealer today, bike is fixed and ready for pickup. So 2 weeks since I took it there. Unfortunately it's still at the other location
where I can't pick it up, they said they will take it to the first dealership for me, so will have it next week.
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Fivespeed302

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Re: 2.5 years... past warranty, right ?
« Reply #17 on: October 14, 2016, 08:51:40 AM »

Any time you get jerked around by a dealership, always call the manufacturer.  You might be surprised by the response. 

I am on my 4th charger.  The first three were crap, one didn't even last through the first charge.  This current charger has nearly 7000 miles on it and works great.  I have had excellent customer service from both Zero and Hap's Honda, including when some old hag ran over the bike in a parking lot.

Over 9,000 miles now on the SR, even did some light off roading today.
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2015 Zero SR
2009 Yamaha R1

pacificcricket

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Re: 2.5 years... past warranty, right ?
« Reply #18 on: October 14, 2016, 11:03:13 AM »

I am on my 4th charger.  The first three were crap, one didn't even last through the first charge.  This current charger has nearly 7000 miles on it and works great.

Were you under warranty with those 3 chargers ?
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Fivespeed302

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Re: 2.5 years... past warranty, right ?
« Reply #19 on: October 16, 2016, 05:14:59 AM »

I am on my 4th charger.  The first three were crap, one didn't even last through the first charge.  This current charger has nearly 7000 miles on it and works great.

Were you under warranty with those 3 chargers ?

Yes, everything was under warranty and the dealer was really good, gave me two different loaner bikes. 
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2015 Zero SR
2009 Yamaha R1

pacificcricket

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Re: 2.5 years... past warranty, right ?
« Reply #20 on: October 18, 2016, 03:53:07 AM »

Yes, everything was under warranty 

Yeah, that's all cool while the stuff is under warranty, but there is no guarantee they won't start burning out
again when the warranty is out.



and the dealer was really good, gave me two different loaner bikes.

Now that's the kind of service I can only dream of. Instead, I was without my bike for 3 weeks when there
was a motor recall, and another 2 weeks this time when the charger went out. I use that bike for my daily
commute, year round, so needless to say that was a major inconvenience. My biggest worry is that troubles
aren't over, and there will be more of this in the nearest future.
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Fivespeed302

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Re: 2.5 years... past warranty, right ?
« Reply #21 on: February 15, 2017, 04:59:10 AM »

Yes, everything was under warranty 

Yeah, that's all cool while the stuff is under warranty, but there is no guarantee they won't start burning out
again when the warranty is out.



and the dealer was really good, gave me two different loaner bikes.

Now that's the kind of service I can only dream of. Instead, I was without my bike for 3 weeks when there
was a motor recall, and another 2 weeks this time when the charger went out. I use that bike for my daily
commute, year round, so needless to say that was a major inconvenience. My biggest worry is that troubles
aren't over, and there will be more of this in the nearest future.

True, it could happen again, but it's now been a year and a half and 12,000 trouble free miles since my last problem.  I'm pretty confident in the current charger.

And yes, I can't praise Haps Honda in Sarasota enough.  Their customer service is above and beyond.  If I didn't love my SR so much, I'd go back and buy another bike from them.  It's a keeper though.  Anyone within 100 miles of them who hasn't stopped by and had their insurance inspected by the "momma" of the whole place is also crazy.  That lady saved me a ton of money and increased my coverage at the same time.
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2015 Zero SR
2009 Yamaha R1
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