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[Lipo423]

Mmm...I do not buy it...well, I do, but not sure if this is the best way to go to market or the "only possible way they have been able to develop" in the current EV industry scenario.
From the distribution side, they are using the same strategy in Spain from what I have been told. As long as you buy one bike you become a dealer...
This strategy could create some short-term turn-over, or momentum to Zero, but let's face it they are a small company to have dozens of service guys "flying around"
I would also agree with dkw12002. The customers will in the end pay the bill...and it won't be cheap 

Let's hope as Richard pointed out that they build "bombproof" bikes and they do not break down 

[ut-zero]

It would be so cool if they'd supply a good service manual with block diagrams of the various modules, along with a module exchange program.  Electric bikes should be the easiest to diagnose and repair, not the hardest.

+1

[Richard230]

Mike Werner (who owns a C Evolution) stated I believe that the BMW model for servicing their new C Evolution scooter in France is for all major servicing to be performed at a "hub" service center.  I gather that the dealer (or owner, I am not sure which) brings the scooter to a central factory-authorized service center and they perform any repair or service procedures that require the technician to fool with any electrical stuff.  All the retail dealer does is to sell the bike and its accessories and performs any minor chassis servicing that may be required on the scooter.

[NanoMech]

The manual lists CHAdeMO as 6-8 hours to install and my dealer was telling me to expect two days to do it.

I'm curious why a CHAdeMO would require so much time to install. Does it add more components beyond connector, wiring, and DC regulator to the bike, or replace some?

[NoiseBoy]

Over here it is par for the course to order a new vehicle with a deposit and wait for it to arrive.  I assume that the UK mainland is the same.  Probably because dealerships over here don't have the real estate to stock cars/bikes and there are such a huge range of customisation options that people like to order a vehicle personal to them,

[Mike Werner]

Mike Werner (who owns a C Evolution) stated I believe that the BMW model for servicing their new C Evolution scooter in France is for all major servicing to be performed at a "hub" service center.  I gather that the dealer (or owner, I am not sure which) brings the scooter to a central factory-authorized service center and they perform any repair or service procedures that require the technician to fool with any electrical stuff.  All the retail dealer does is to sell the bike and its accessories and performs any minor chassis servicing that may be required on the scooter.

True. In fact I just got of the phone with my local BMW dealer to do a service inspection of the scoot (the manual says it needs to be inspected after 1000-1500 km). The dealer didn't even know it, but after talking with BMW France, he'll be checking the minor parts (brakes, fluids, tires and belt). All electronics are left alone. He is sending a guy for specialist training this month, but it will not involve the drivetrain or main batteries.

It looks like every question is replied with "I'll check with BMW". I was wondering what would happen to the 12V battery if not used during the winter. The manual states that you need to trickle charge it if not used frequently. I would have thought that keeping the main batteries plugged in would take care of that. After a few phone calls with BMW, it was confirmed that if plugged in, it would also charge the 12V battery.

Everyone is learning alone the way. I would of course much more prefer that my dealer has all the knowledge, but so far it's working. Let's see what happens when there are major problems...

[Richard230]

Knowing BMW, if there are major problems, it will be back to the factory and the scooter will be interrogated by the Gastopo until its secrets are uncovered and then returned to you a changed scooter.   

[Mike Werner]