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Author Topic: Zero issues recall for controller cutouts for 2013 bikes  (Read 6936 times)

Francois

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Re: Zero issues recall for controller cutouts for 2013 bikes
« Reply #60 on: July 25, 2014, 07:41:03 PM »
Hi,
i have a 2013 s, and it look as the same probleme I have.
somtime the controller reboot when i am riding
here is the log of the reboot : http://dl.free.fr/vDwcQMLRx
when i open the file with a notpad, i can see "Restarting Sevcon to clear cutout fault"
i send them to support@zeromotocyles.com, but no answer for the moment
can sombody tell me what to do?
i am leaving in France, and there is no much dealer in the aera.
thank
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Le Z Turbo

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Re: Zero issues recall for controller cutouts for 2013 bikes
« Reply #61 on: July 25, 2014, 08:23:39 PM »
In which area are you living ? The flash update is complicated and requires several plugs and wires. I'm near Lyon for my part.
Laurent
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Francois

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Re: Zero issues recall for controller cutouts for 2013 bikes
« Reply #62 on: July 30, 2014, 09:41:55 PM »
Salut Laurent,

I am near Nice.
i see to do every think on the controler we need the USB-CAN cable
do you have one?
did you connect on your controler?
can you read the log file i post?
http://dl.free.fr/vDwcQMLRx
can you tel me more about the exact probleme?
i see that the probleme happen when a do reverse when the controler initiate.
the bike go back in stade off front.
and after the controler on the way ofen reboot
here is my e-mail :francois_riou@hotmail.com and my phone number if you want to exchange : 0686490730
hope to read you soon
François
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Le Z Turbo

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Re: Zero issues recall for controller cutouts for 2013 bikes
« Reply #63 on: July 31, 2014, 12:38:24 PM »
There are several cables involve in the update. And sometime you plug one, sometime you plug the other, and then back again. And to program the controller offset (one of the several updates to be done), oh god, you look to a "cloud" of points. And seeing this cloud of points on the computer screen took time and many phone calls to my ex-zero dealer as the program is really not user friendly !!! For my bike, I didn't need to reconfigure the offset according to the "cloud" center position. I hope my dealer is right ! But I never had sudden loss of power. Only 2 or 3 times my bike wouldn't start and all during the first 2 months.
So unfortunately I can't help you with the log, and I don't have the cables and programs for the different updates. A pity as I would love to see by myself !!!
Laurent
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